agent errors go to SWI2_ADM1 instead of SWI2_DIAG

Tue Mar 11 19:15:05 EDT 2008

Dang!  I thought I could answer without consulting the Book!  Shame on me.

I personally have not used SWI2_ADM1.  SWI2_DIAG meets all our needs, but then again, we normally suss out all the possible agents prior to the actual workitem, although in some cases, we do use PFAC roles as well.  So if the 'prior' step can't find agents, we force it to error out, catch it in swi2_diag, and make corrections at that point, whether it is changing the container, or restarting the WF.  I have tried very hard - and mostly succeeded - in NOT forwarding workitems.  Don't want my sticky fingerprints on the log if I can help it.

Just my 2p, as some would say ;)
Cheers,
Sue

---
Susan R. Keohan
SAP Workflow Specialist
MIT Lincoln Laboratory
244 Wood Street
LI-200
Lexington, MA. 02420
Phone: 781-981-3561
Fax:   781-981-1607
keohan at ll.mit.edu

-----Original Message-----
From: sap-wug-bounces at mit.edu [mailto:sap-wug-bounces at mit.edu] On Behalf Of Paul.Bakker at osr.treasury.qld.gov.au
Sent: Tuesday, March 11, 2008 6:53 PM
To: SAP Workflow Users' Group
Subject: RE: agent errors go to SWI2_ADM1 instead of SWI2_DIAG

Sue,

Hold on a minute.. on page 280 of The Book, it says that if no responsible
agents are found AND no terminate flag is set, then (4.6C and above)
"the workitem is either assigned to the workflow adminsitrator or orphaned
- ie it stays in ready status with no agents assigned"

It then goes on to give a Tip :
"transaction SWi2_ADM1 lets you view and  correct orphaned workitems"

Eh? My experience here is that 'orphaned' workitems (as described above) do
not appear in SWI2_ADM1.
They only appear in that list if they have no *possible* agents.

This is a shame, as SWi2_ADM1 allows you to forward workitems and redo
agent rules, while SWi2_DIAG does not.

(We are on Basis 6.20.)

cheers
Paul

             "Keohan, Susan"
             <keohan at ll.mit.ed
             u>                                                         To
             Sent by:                  "SAP Workflow Users' Group"
             sap-wug-bounces at m         <sap-wug at mit.edu>
             it.edu                                                     cc

                                                                   Subject
             11/03/2008 11:59          RE: agent errors go to SWI2_ADM1
             PM                        instead of SWI2_DIAG

             Please respond to
               "SAP Workflow
               Users' Group"
             <sap-wug at mit.edu>

Hi Paul,
I think that you've answered your own question.  That with the task marked
as 'General'... All users in the system can process it, so it can't be
found in swi2_adm1.  Can you test this out by switching from General Task,
and confirm or deny my suspicion ?
(I'm not using swi2_adm1 in my house).

Cheers,
Sue

----
Susan R. Keohan
SAP Workflow Specialist
MIT Lincoln Laboratory
244 Wood Street, LI-200
Lexington, MA.  02420
Ph:   781-981-3561
Fax: 781-981-1607
keohan at LL.MIT.EDU

-----Original Message-----
From: sap-wug-bounces at mit.edu [mailto:sap-wug-bounces at mit.edu] On Behalf Of
Paul.Bakker at osr.treasury.qld.gov.au
Sent: Monday, March 10, 2008 3:19 AM
To: SAP-WUG at mit.edu
Subject: agent errors go to SWI2_ADM1 instead of SWI2_DIAG

My Dear WUG'ers,

CRM 4.0, Basis 6.20

I have a workitem that uses a PFAC rule to
determine the responsible agents. I have set the flag 'terminate
if rule resolution has no result', so that if something goes
wrong with the rule, the workitem will end up in SWI2_DIAG.

This works as expected, but I am wondering how I can make the
workitem appear in SWI2_ADM1 instead ('Workitems without Agents').

I thought it was simply a matter of removing the 'Terminate' flag
in PFAC. This certainly prevents it from going into error,
but surprisingly it does not then appear in SWI2_ADM1.

[And yes I have checked (in the workflow log) that the set of
responsible agents is indeed empty].

So my question is: how do you arrange for workitems
to end up in SWi2_ADM1?

The particular TS task I am using has the attribute 'General Task'.

thanks
Paul

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