agent errors go to SWI2_ADM1 instead of SWI2_DIAG

[Keohan, Susan]

Hi Paul,
I think that you've answered your own question.  That with the task marked as 'General'... All users in the system can process it, so it can't be found in swi2_adm1.  Can you test this out by switching from General Task, and confirm or deny my suspicion ?
(I'm not using swi2_adm1 in my house).

Cheers,
Sue

----
Susan R. Keohan
SAP Workflow Specialist
MIT Lincoln Laboratory
244 Wood Street, LI-200
Lexington, MA.  02420
Ph:   781-981-3561
Fax: 781-981-1607
keohan at LL.MIT.EDU


-----Original Message-----
From: sap-wug-bounces at mit.edu [mailto:sap-wug-bounces at mit.edu] On Behalf Of Paul.Bakker at osr.treasury.qld.gov.au
Sent: Monday, March 10, 2008 3:19 AM
To: SAP-WUG at mit.edu
Subject: agent errors go to SWI2_ADM1 instead of SWI2_DIAG

My Dear WUG'ers,

CRM 4.0, Basis 6.20

I have a workitem that uses a PFAC rule to
determine the responsible agents. I have set the flag 'terminate
if rule resolution has no result', so that if something goes
wrong with the rule, the workitem will end up in SWI2_DIAG.

This works as expected, but I am wondering how I can make the
workitem appear in SWI2_ADM1 instead ('Workitems without Agents').

I thought it was simply a matter of removing the 'Terminate' flag
in PFAC. This certainly prevents it from going into error,
but surprisingly it does not then appear in SWI2_ADM1.

[And yes I have checked (in the workflow log) that the set of
responsible agents is indeed empty].

So my question is: how do you arrange for workitems
to end up in SWi2_ADM1?

The particular TS task I am using has the attribute 'General Task'.

thanks
Paul


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