agent errors go to SWI2_ADM1 instead of SWI2_DIAG

[Paul.Bakker@osr.treasury.qld.gov.au]

My Dear WUG'ers,

CRM 4.0, Basis 6.20

I have a workitem that uses a PFAC rule to
determine the responsible agents. I have set the flag 'terminate
if rule resolution has no result', so that if something goes
wrong with the rule, the workitem will end up in SWI2_DIAG.

This works as expected, but I am wondering how I can make the
workitem appear in SWI2_ADM1 instead ('Workitems without Agents').

I thought it was simply a matter of removing the 'Terminate' flag
in PFAC. This certainly prevents it from going into error,
but surprisingly it does not then appear in SWI2_ADM1.

[And yes I have checked (in the workflow log) that the set of
responsible agents is indeed empty].

So my question is: how do you arrange for workitems
to end up in SWi2_ADM1?

The particular TS task I am using has the attribute 'General Task'.

thanks
Paul


******************************************************************************************************************************************************

Only an individual or entity who is intended to be a recipient of this e-mail may access or use the information contained in this e-mail or any of its attachments.  Opinions contained in this e-mail or any of its attachments do not necessarily reflect the opinions of Queensland Treasury.

The contents of this e-mail and any attachments are confidential and may be legally privileged and the subject of copyright.  If you have received this e-mail in error, please notify Queensland Treasury immediately and erase all copies of the e-mail and the attachments.  Queensland Treasury uses virus scanning software.  However, it is not liable for viruses present in this e-mail or in any attachment.  

******************************************************************************************************************************************************