Agent of reserved work item
workflow@outback.plus.com
workflow at outback.plus.com
Fri Jul 25 11:02:04 EDT 2008
Hi all,
I need to be able to see which agent has a reserved work item for a
specific workflow step. I can see the agent in table SWWLOGHIST but I need
the work item number as key. The work item container has the work item
number but it does not get passed back to the workflow container until the
work item is complete. How can I get the work item number before the work
item has completed?
thanks in advance,
Dave
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