Limit the number of WI in inbox

[Lalitha Sankaran]

Hi Mike,

Appreciate it,

This is very good information, Thank you
Hope ECC 6.0 will handle the huge volume effectively

Thanks and regards
Lalitha


On 1/28/08, Mike Gambier <madgambler at hotmail.com> wrote:
>
> Hi,
>
> We had massive problems with high volumes of Work Items combined with high
> numbers of users assigned to the same HR Org objects. So much so, that we
> had to modify SAP's Inbox FMs to reduce the number of WIs selected per Work
> Item Task or HR Object.
>
> A mod was our only choice because on 4.6c we don't have the new 4.7+ BAdI
> to hand to do this any other way. Here's hoping the upgrade to ERP 6 will
> remedy that :)
>
> To give you an idea of the volumes we have some Positions with several
> hundred user valid assignments (in two countries) and hundreds of thousands
> of Work Items assigned. By the way SAP recommend capping user assignments to
> less than 50 if possible...ideally nearer 10 if you can.
>
> In your case 2000 Work Items should be fine though provided you don't have
> 2000 users looking at them all at the same time!
>
> One of the biggest problems we have (even with our mod) is that with so
> many users dipping into the same pool of work, more often than not it tkes
> them a couple of refreshes to actually find a Work Item that they can
> actually work, which can be very frustrating.
>
> SBWP is also a bit dumb with assignment selection. If you're assigned to
> multiple HR org objects at the same time (say you have been given a job that
> crosses several teams) you have no way to focus on a particular assignment's
> queue. A Task filter is available but no HR Obj filter you see.
>
> Another problem is that a manager has absolutely no visibility of his/her
> team's Work Items and cannot re-assign work around to balance the load. This
> can be a major cause of grief particularly when users grab work and then
> disappear (holidays, redundancies, laziness). Especially as no-one seems to
> bother appointing a substitute before they go :(
>
> Partly for this reason I've built an alternative SAP Inbox here which
> allows agents to flick from assignment to assignment and also fetch the next
> available WIs from the queues without having to look at them first. And also
> it allows Managers to peek at their Team's work and manipulate it.
>
> Oh and it's probably obvious but under no circumstances whatsoever should
> you use dynamic columns in SBWP if you have lots and lots of Work Items,
> especially complex fields or Business Object values. Just don't bother, or
> you could end up with inboxes that just hang forever.
>
> Here's hoping that the new Java UWL is better suited to high volumes :)
>
> Mike GT
>
> ------------------------------
>
> From: asap at workflowconnections.com
> To: sap-wug at mit.edu
> Subject: RE: Limit the number of WI in inbox
> Date: Sat, 26 Jan 2008 18:23:00 +0000
>
>
>  The only problem I've experienced is that over 32,000-odd items the item
> count shown in the folder tree becomes corrupt. However if you have that
> many items I think there are other more important issues to contend with. I
> think the same may apply in your scenario: if users have 2000 items pending
> then it may be time to review the way you're using workflow.
>
>
>
> You can always use the 'grouped by' views to filter WIs by task or
> otherwise.
>
>
>
> Performance issues are related to the overall amount of open items, not
> just a single user. In other words, of there are 50,000,000 workitems in a
> ready status, then the user with 10 items in their inbox will have almost as
> bas a response time as the user with 2000.
>
>
>
> Cheers,
>
> Mike
>
>
>
>
>
> *From:* sap-wug-bounces at mit.edu [mailto:sap-wug-bounces at mit.edu] *On
> Behalf Of *Lalitha Sankaran
> *Sent:* 25 January 2008 01:05
> *To:* SAP Workflow Users' Group
> *Subject:* Limit the number of WI in inbox
>
>
>
> Hi All,
>
>
>
> Is there a maximum number limit for the number of Workitems in SBWP,
>
>
>
> If there is none, then will the performance be effected when a user goes
> into his inbox to forward workitems ?
>
>
>
> If in anyway we can limit the number that is displayed to the user by task
> or date, how would we go abt doing it ?
>
>
>
> approximately they are expecting 2000 WI to be present in the inbox.
>
>
>
> Appreciate any input
>
> thank you
>
> lalitha
>
>
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