work items preview and display does not get displayed

Tue Jan 22 18:53:04 EST 2008

Hi Jaro,

Thanks for your suggestions. 

We found that the problem happens only when the user logs into SAP using
the SAPLogonPad and not using SAPLOGON. 

We raised an OSS call and heard from SAP that Note 738927 to be applied.
There is a pre-requisite to this note, which we had to apply.

This fixed our issue. 

May be this info will be useful to someone facing a similar issue.

Thanks once again.
-Mani.

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Today's Topics:

   1. work items preview and display does not get displayed
      (Senthil Mani)
   2. RE: work items preview and display does not get displayed
      (Strba, Jaroslav)
   3. Re: WS14500015 - Item based approval (Snehal Kutumbale)

----------------------------------------------------------------------

Message: 1
Date: Fri, 18 Jan 2008 16:31:11 +1100
From: "Senthil Mani" <Senthil.Mani at visy.com.au>
Subject: work items preview and display does not get displayed
To: <sap-wug at mit.edu>
Message-ID:

<EA3F366F06122E4D8E40FF607B24730C32C106 at vinhvd-emb04.bsgroup.net.au>
Content-Type: text/plain;	charset="US-ASCII"

Hi Everyone,
We are facing a situation where some of the users are not getting the
work items preview.

When they double click on the user decision item, nothing is displayed
in the screen with the message "Page cannot be displayed". 

How do we fix this issue?

The users are using R/3 4.7 version and 6.20 GUI. Their machines are on
Windows XP.

Thanks in advance for any suggestions and help.

-Mani.

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Message: 2
Date: Fri, 18 Jan 2008 07:52:52 +0100
From: "Strba, Jaroslav" <Jaroslav.Strba at ids-scheer.com>
Subject: RE: work items preview and display does not get displayed
To: "SAP Workflow Users' Group" <sap-wug at mit.edu>
Message-ID:

Content-Type: text/plain; charset="iso-8859-2"

Hello Mani,

this problems can be connected with version of SAP GUI, especially when
the users have installed Internet Explorer 7.0. on their machines.
For SAP GUI v. 6.40 there was a patch 23 or 28, which solved this
problem. 

with regards

Jaro

________________________________

From: sap-wug-bounces at mit.edu on behalf of Senthil Mani
Sent: pi 18. 1. 2008 06:31
To: sap-wug at mit.edu
Subject: work items preview and display does not get displayed

Hi Everyone,
We are facing a situation where some of the users are not getting the
work items preview.

When they double click on the user decision item, nothing is displayed
in the screen with the message "Page cannot be displayed".

How do we fix this issue?

The users are using R/3 4.7 version and 6.20 GUI. Their machines are on
Windows XP.

Thanks in advance for any suggestions and help.

-Mani.

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completeness of any information contained in this email or attached
files.  Visy does not accept liability for any loss or damage (whether
direct, indirect, consequential or
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Message: 3
Date: Fri, 18 Jan 2008 13:51:59 +0530
From: "Snehal Kutumbale" <snehal.kutumbale at gmail.com>
Subject: Re: WS14500015 - Item based approval
To: "SAP Workflow Users' Group" <sap-wug at mit.edu>
Message-ID:
	<5b4eea460801180021x2a978f35pab77c37c255507cb at mail.gmail.com>
Content-Type: text/plain; charset="iso-8859-1"

Thanks Nash.

We do not pass criteria name to the BBP_WFL_DIN_APP_OBJ_GET but are
creating
approval guids by using SYSTEM_UUID_C_CREATE since we have complex
combination of criterias.

Regards,
Snehal

On 1/15/08, Nash John <emailtonash at gmail.com> wrote:
>
> I think it has to do with criterion name. trying giving different
> criterion name. if need more information let me know.
>
> On 1/11/08, Snehal Kutumbale <snehal.kutumbale at gmail.com> wrote:
> >
> > Thank you Mark for the clarification.
> >
> > Yes, I am generating separete approaval guids for different
approvers
> > and setting similar approval index on same approval level ( like 1
for all
> > the 1st approvers of different line itmes, 2 for all the 2nd
approvers of
> > different line items etc....)
> >
> > When, I analysed the workflow, paralled branches for sub-workflow
had
> > been created and the 2 work-items were in the inbox of the approver
X and Y.
> > But the moment approver X approved 1st line item, the event
> > restartApprovalStep of bus2121 was raised and the cart got approved.
> >
> > We are on the latest support pack(11) of srm5.0. Also, setting the
> > security level as '4' through the badi in every case.
> >
> > Any clarification on the workflow behaviour for restartApprovalStep
> > would help.
> >
> > Thank you once again.
> >
> > Regards,
> > Snehal
> >
> >
> >  On 1/10/08, Griffiths, Mark < mark.griffiths at sap.com> wrote:
> >
> > >  You need to assign your different approvers to different approval
> > > guids.  If this is done then the workflow should work with just
index 1,
> > > sending the approvals in parallel, and only completing when all
necessary
> > > approvals are received.
> > >
> > > Other things which often cause issues here are:
> > >  - make sure you are on as recent a support pack as possible with
all
> > > OSS notes applied
> > >  - make sure your workflow security setting is correct in your
roles /
> > > role personalisation.  Medium doesn't work properly with the BADI
processes
> > > so I would normally use LOW.
> > >
> > > Regards,
> > >
> > > Mark
> > >
> > > SAP UK
> > >
> > >
> > >  ------------------------------
> > > *From:* sap-wug-bounces at mit.edu [mailto: sap-wug-bounces at mit.edu]
*On
> > > Behalf Of *Snehal Kutumbale
> > > *Sent:* 10 January 2008 09:41
> > > *To:* sap-wug at mit.edu
> > > *Subject:* WS14500015 - Item based approval
> > >
> > >
> > >  Hello Everyone,
> > >
> > > We are using the workfow WS14500015 for line item approval of SC.
> > > Also, we have coded the logic to find approvers in
BBP_WFL_APPROV_BADI.
> > >
> > > Now the problem is, I have a shopping cart which has 3 line items.
The
> > > 1st line item has approver X as the 1st approver and the 2nd & 3rd
line
> > > items have approver Y as the 1st approver.
> > >
> > > This will mean that the cart should not be set to 'RELEASED' when
> > > approver X approvers teh 1st line item. It should wait for
approver Y to
> > > approve the other 2 line items.
> > >
> > > Our problem is, when approver X approves the 1st line item, the
entire
> > > cart gets approved.
> > >
> > > I have checked, and there are different work items getting created
for
> > > both the approvals.
> > >
> > > The problem I am suspecting is due to the approval index. I have
> > > generated the approval index as 1 for both the approvers as they
are 1st
> > > approvers for different line items. The workflow might be
incrementing the
> > > index and thus getting completed when it does not find any
approvers on
> > > index 2.  For testing when I generated separate index for both
approvers(
> > > ie.1 and 2), it seems to be working fine, but isn't this
incorrect?
> > > Both the approvers are the 1st approver of line itmes and the
approval index
> > > should be 1 for both and not 2 !!
> > >
> > > Please advice.
> > > --
> > > Regards,
> > > Snehal
> > >
> > > _______________________________________________
> > > SAP-WUG mailing list
> > > SAP-WUG at mit.edu
> > > http://mailman.mit.edu/mailman/listinfo/sap-wug
> > >
> > >
> >
> >
> > --
> > Regards,
> > Snehal
> > _______________________________________________
> > SAP-WUG mailing list
> > SAP-WUG at mit.edu
> > http://mailman.mit.edu/mailman/listinfo/sap-wug
> >
> >
>
> _______________________________________________
> SAP-WUG mailing list
> SAP-WUG at mit.edu
> http://mailman.mit.edu/mailman/listinfo/sap-wug
>
>

-- 
Regards,
Snehal
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