Workflow Issue- User getting mail but not getting any workflow items

[Keohan, Susan]

Hi Nitin,

Just a shot in the dark here, but I would check to see if this user has a substitute, and perhaps that person approved the invoices before he could get to them ?  You should be able to tell who is approving by drilling into the invoices in question, going to Generic Object Services, and drilling into the workflow log from there.  Conversely, run SWi2_Freq, and drill right into the workflow logs.

Good luck,
Sue

---
Susan R. Keohan
SAP Workflow Specialist
MIT Lincoln Laboratory
244 Wood Street
LI-200
Lexington, MA. 02420
Phone: 781-981-3561
Fax:   781-981-1607
keohan at ll.mit.edu<mailto:keohan at ll.mit.edu>

From: sap-wug-bounces at mit.edu [mailto:sap-wug-bounces at mit.edu] On Behalf Of Nitin Jain
Sent: Monday, January 21, 2008 7:42 AM
To: sap-wug at mit.edu
Subject: Workflow Issue- User getting mail but not getting any workflow items

Hi Group,
The user is facing a particular problem.
He is getting mail from the workflow id saying that there are certain invoices that he needs to approve/reject but when he logs on to Employee/Manager Self Service Portal>Enterprise Buyer Tab>AP Invoice Approver there are not items visible there for approval.
The user exist in PE1 and PS1 systems from where the data is retrieved by the aforesaid portal.
Please suggest where to look for since I am new to workflow.

I have got the roles assigned to this user checked with basis and as per them proper roles have been assigned to this user.

Thanks & Regards,
Nitin Jain
SAP FICO Consultant




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