Rule resolution

[Correia, Marc (IST)]

Hi Mamun

 

The easiest way would be to create your own task, check to see if there
is a valid agent in the position. You then set a flag so that you know
if the position is filled or not. Then in the workflow you can evaluate
the flag if someone is in the position you continue as per normal, if
not you can do send mail step and inform the initiator. You may want to
build a wait step in the workflow so that once the position is filled
the workflow will continue and if you go manual you may want to have
events responded to in the workflow to complete it. 

 

Regards,

Marc.

 

________________________________

From: sap-wug-bounces at mit.edu [mailto:sap-wug-bounces at mit.edu] On Behalf
Of Mamun Siddiqui
Sent: Monday, 21 January 2008 8:39 AM
To: sap-wug at mit.edu
Subject: Rule resolution

 

HI Gurus,

 

I am new in workflow. For our project we have created a org structure.
Which has O-S-US.

There are only two positions Agent and Lead Agent.

 

If I want to send an workitem to lead-agent I can send it to the
position. But as our business will be maintaining the org structure they
want an option that in case if any user is not assigned to the
Lead-agent it should inform the workflow initiator. 

 

Do I have to use a rule, or how I do that Please help. 

 

With thanks

Mamun

-------------- next part --------------
An HTML attachment was scrubbed...
URL: http://mailman.mit.edu/pipermail/sap-wug/attachments/20080121/e1f48cd4/attachment.htm