Possible agents

[Florin Wach]

Hi David,

the assigned role can only pick agents from the group of the "possible agents".
If that group is empty, none can be picked.

You'll need to have a group of agents assigned to a task (or the associated task group).
If the task group has no explicit agent assignment (e.g. it is a "general task"), this attribute is not propagated to it's member (so the task will not become "general", as well).

Best wishes,
   Florin




-------- Original-Nachricht --------
> Datum: Tue, 15 Apr 2008 08:17:33 -0500
> Von: david.s.dittmer at accenture.com
> An: sap-wug at mit.edu
> Betreff: RE: Possible agents

> Hello mike,
> The workflow task does not belong to any task group. The workflow does
> have a role agent assignment with a function module attached which
> directs the workflow to search the partner profiles for an agent but I
> thought that if there is no possible agent then the role would be
> ignored but maybe I am wrong.
> 
> regards
> 
> David.S.Dittmer
> Accenture
> 
> 
> -----Original Message-----
> From: sap-wug-bounces at mit.edu [mailto:sap-wug-bounces at mit.edu] On Behalf
> Of Mike Pokraka
> Sent: Tuesday, April 15, 2008 8:37 AM
> To: SAP Workflow Users' Group
> Subject: RE: Possible agents
> 
> Just to ask the obvious: Does this taks belong to any task group?
> 
> On Tue, April 15, 2008 12:56 pm, david.s.dittmer at accenture.com wrote:
> > Hello Mike,
> > The users attached to the partner profiles have been in place for
> months
> > and the GENERAL TASK was removed from the agent assignment a number of
> > weeks ago. My question is if there are no possible agents is it
> possible
> > for the workflow still to be generated.
> >
> > regards
> >
> > David.S.Dittmer
> > Accenture
> >
> >
> > -----Original Message-----
> > From: sap-wug-bounces at mit.edu [mailto:sap-wug-bounces at mit.edu] On
> Behalf
> > Of Mike Pokraka
> > Sent: Tuesday, April 15, 2008 5:46 AM
> > To: SAP Workflow Users' Group
> > Subject: Re: Possible agents
> >
> > Hi David,
> > Did you change the assignment? Organization data is buffered and
> > refreshed
> > at midnight, so you need to use OOCU_RESP before testing any changes
> the
> > same day. Also rememebr to come out of any transactions - if you
> remain
> > in
> > the inbox, the old org is cached in the session regardless of buffer
> > refresh.
> > Cheers,
> > Mike
> >
> > On Tue, April 15, 2008 12:12 am, david.s.dittmer at accenture.com wrote:
> >> Hello workflow experts,
> >>
> >> I have a workflow with the additional agents assigned to the
> attribute
> >> NO GENERAL TASK and no agent assignment. I have a role function
> module
> >> with code which searches for agents on the partner profiles of the
> >> customer and work items are being sent to these agents. How is it
> >> possible that when there are no possible agents, that the role
> > overrides
> >> the workflow agent settings.
> >>
> >>
> >>
> >> David.S.Dittmer
> >>
> >>
> >>
> >>
> >>
> >>
> >>
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> >
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> 
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