How to find current agent?
Zack Patel
sapedi2000 at yahoo.com
Wed Sep 12 22:26:02 EDT 2007
Hello,
I am setting up deadline monitoring for a workflow
with multiple sub-workflows (down 3-4 levels) and over
60 steps that could generate work items. Rather than
add deadline details to each of the steps of the
workflow (and sub-workflow), I am hoping to be able to
model the deadline at the workflow level. The deadline
notifications/emails need to be routed to the current
agent who has the work item.
The question I have is, how to determine the current
agent? (Agent determination is done using different
techniques - responsibilities, positions, etc. There
could also be multiple agents assigned to a position.)
Appreciate any help!
Thanks,
Zack
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