Enqueue Errors - ECC 6.0

[Sue Doughty]

We are in the process of upgrading from 4.7 to ECC 6.0.

 

We have a New Hire workflow that has a fork with three branches.  Each
branch goes to a different department and they all have a work item that
executes PA40 where they execute a specific action for the employee.

 

In 4.7, if two departments happened to hit the same employee at the same
time, the second department trying to execute the work item would get an
error in PA40 - Employee is being processed by ######.  They would
cancel out and come back later.  The work item would remain in their
in-box.

 


In ECC 6.0, the workflow gets an ENQUEUE error - Error when loading
component: Work item 000000638111 locked (action FIND_FLOWITEM) and then
Work item 000000638111 locked by user E050889 (enqueue error) (action
FIND_BY_WIID_BY_WFM)


The error is referencing the Workflow INSTANCE, not the work item being
executed.  The work item for the second user is then set to Complete -
it never takes them to PA40.  They have no way of going back in later
and executing the action.

 

I opened a note with SAP and was told that it is working as designed.
See SAP's response below:

 

Here the lock did not occur during work item execution, but after
execution during
the so-called "callback", because the corresponding workflow (father
work item) was locked. In such a case the work item (user decision)
is COMPLETED and the workflow is suspended. Especially the so-called
"synchronous process chain" (advance with dialog) is interrupted
unless SWWERRE puts the subsequent work item (PA40) into the inbox
of the user concerned.

According to our development manager this works as designed.

 

 

I am at a loss as to how to fix this problem.  I don't want to take out
the fork and have the departments execute the PA40 action one after the
other.  This would lengthen the time the workflow takes to get someone
hired and I don't know which department I would do first....they all do
things in their own time. 

 

Has anyone else encountered this problem?  Does anyone have any
suggestions?

 

Any help would be greatly appreciated.

 

Regards, 

Sue T. Doughty 
SAP Workflow Specialist

OLD DOMINION FREIGHT LINE, INC.

500 Old Dominion Way, Thomasville, NC 27360

Toll Free :(800)432-6335, ext.5189 
Phone :(336)822-5189 Fax :(336)822-5149 
sue.doughty at odfl.com

 



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