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<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>We are in the process of upgrading from
4.7 to ECC 6.0.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>We have a New Hire workflow that has <u>a
fork with three branches</u>. Each branch goes to a different department
and they all have a work item that executes PA40 where they execute a specific
action for the employee.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>In 4.7, if two departments happened to hit
the same employee at the same time, the second department trying to execute the
work item would get an error in PA40 – Employee is being processed by
######. They would cancel out and come back later. The work item
would remain in their in-box.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<h3><b><font size=2 color=navy face=Arial><span style='font-size:10.0pt;
font-family:Arial'>In ECC 6.0, the workflow gets an ENQUEUE error - </span></font></b><font
face=Arial><span style='font-family:Arial'>Error when loading component: Work
item 000000638111 locked </span></font><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial;font-weight:normal'>(action FIND_FLOWITEM)</span></font><font
face=Arial><span style='font-family:Arial'> and then Work item 000000638111
locked by user E050889 (enqueue error) </span></font><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial;font-weight:normal'>(action FIND_BY_WIID_BY_WFM)<o:p></o:p></span></font></h3>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>The error is referencing the Workflow
INSTANCE, not the work item being executed. The work item for the second
user is then set to <b><span style='font-weight:bold'>Complete</span></b> –
it never takes them to PA40. They have no way of going back in later and
executing the action.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>I opened a note with SAP and was told that
it is working as designed. See SAP’s response below:<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><i><font size=3 face="Times New Roman"><span
style='font-size:12.0pt;font-style:italic'>Here the lock did not occur during work
item execution, but after execution during<br>
the so-called "callback", because the corresponding workflow (father<br>
work item) was locked. In such a case the work item (user decision)<br>
is COMPLETED and the workflow is suspended. Especially the so-called<br>
"synchronous process chain" (advance with dialog) is interrupted<br>
unless SWWERRE puts the subsequent work item (PA40) into the inbox<br>
of the user concerned.<br>
<br>
According to our development manager this works as designed.</span></font></i><i><font
size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial;font-style:
italic'><o:p></o:p></span></font></i></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>I am at a loss as to how to fix this
problem. I don’t want to take out the fork and have the departments
execute the PA40 action one after the other. This would lengthen the time
the workflow takes to get someone hired and I don’t know which department
I would do first….they all do things in their own time. <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Has anyone else encountered this problem? Does
anyone have any suggestions?<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Any help would be greatly appreciated.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<div>
<p><font size=2 color=navy face="Times New Roman"><span style='font-size:10.0pt;
color:navy'>Regards,</span></font><font color=navy face=Arial><span
style='font-family:Arial;color:navy'> <o:p></o:p></span></font></p>
<p class=MsoNormal><b><i><font size=5 color=blue face="Monotype Corsiva"><span
style='font-size:18.0pt;font-family:"Monotype Corsiva";color:blue;font-weight:
bold;font-style:italic'>Sue T. Doughty</span></font></i></b><b><i><font size=5
color=blue face=Kendaia><span style='font-size:18.0pt;font-family:Kendaia;
color:blue;font-weight:bold;font-style:italic'> <br>
</span></font></i></b><font size=1 color=navy><span style='font-size:7.5pt;
color:navy'>SAP Workflow Specialist<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=1 color=green face="Times New Roman"><span
style='font-size:7.5pt;color:green'>OLD DOMINION FREIGHT LINE, INC.<o:p></o:p></span></font></p>
<p class=MsoNormal><st1:address tabIndex="0"
style="BACKGROUND-POSITION: left bottom; BACKGROUND-IMAGE: url(res://ietag.dll/#34/#1001); BACKGROUND-REPEAT: repeat-x"
w:st="on"><st1:Street w:st="on"><font size=1 color=navy face="Times New Roman"><span
style='font-size:8.0pt;color:navy'>500 Old Dominion Way</span></font></st1:Street><font
size=1 color=navy><span style='font-size:8.0pt;color:navy'>, <st1:City w:st="on">Thomasville</st1:City>,
<st1:State w:st="on">NC</st1:State> <st1:PostalCode w:st="on">27360</st1:PostalCode></span></font></st1:address><font
size=1 color=navy><span style='font-size:8.0pt;color:navy'><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=1 color=navy face="Times New Roman"><span
style='font-size:7.5pt;color:navy'>Toll Free :(800)432-6335, ext.5189</span></font><font
size=1 color=navy face=Arial><span style='font-size:8.0pt;font-family:Arial;
color:navy'> <br>
</span></font><font size=1 color=navy><span style='font-size:8.0pt;color:navy'>Phone
:(336)822-5189 Fax :(336)822-5149</span></font><font size=1 color=navy
face=Arial><span style='font-size:8.0pt;font-family:Arial;color:navy'> <br>
</span></font><span class=MsoHyperlink><u><font size=1 color=blue><span
style='font-size:8.0pt'><a href="mailto:sue.doughty@odfl.com">sue.doughty@odfl.com</a></span></font><o:p></o:p></u></span></p>
</div>
<p><font size=3 face="Times New Roman"><span style='font-size:12.0pt'><o:p> </o:p></span></font></p>
</div>
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