No email notification for manual "forwarded" work item

[Smit, Henk]

You could try SOST.
 
In here you can monitor all requests and also start the send process manually. 
 
But I think that this will not help you in this case. If a user manually forwards its task to another user, no automatical mail will be sent to the other user.
 
You could use report RSWUWFML2 to send notifications to user. It can be scheduled regularely depending on your needs.
 
Best regards,
Henk

________________________________

From: sap-wug-bounces at mit.edu on behalf of Warunee Charoenkarnka
Sent: Fri 11/05/2007 11:16
To: sap-wug at mit.edu
Subject: No email notification for manual "forwarded" work item



Hello all, 

I've just joined my organization to support about workflow. This field is still very new to me and I'd 
like to learn more from your expertise. Please help for below case since the user requirement for 
solid answer is urgent. 

Recently, our users have raised up the problem that they did not receive Lotus Notes email notification 
for the work items that were "manually forwarded" from their colleague. 

As I've checked, office setting in Business Workplace is ok. Setting in user maintenance (Internet mail) 
is correct  Batch job for forwarding work items looks fine. However, I have no authorization to check 
further in t-code "SCOT". 

Is there anyway or transaction to know if workflow is built to trigger email notification? Thank you very 
much in advance for your help. 

Regards, 
Warunee


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