Agent assignment using rule - error

[Schmidt, Jake (SN)]

Currently we are using a custom made rule to assign agents.  During
testing everything worked fine, but now in Prod the rule errors out and
just sends the work item to the workflow initiator.  I've now found out
that in Prod it works for me with my Workflow security role.  Other
users without my security can't access the rule.  Do we need to give
every user in the company pfac_dis....is there a supplied SAP workflow
user role?  
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