dynamically Agent Assignment

[Bharadwaz, Anil]

Hi how can I assign an agent dynamically for a particular workitem in
the production system.and in my situation the workitem is already
genareted and I need to assign an agent to that.is there any Function
module by which we can assign agent dynamically.

Thanks & Regards, 
Anil Bharadwaj| 
SAP Consultant.


 

-----Original Message-----
From: sap-wug-bounces at mit.edu [mailto:sap-wug-bounces at mit.edu] On Behalf
Of Paul.Bakker at osr.treasury.qld.gov.au
Sent: Friday, February 02, 2007 3:46 AM
To: SAP Workflow Users' Group
Subject: Re: Agent Assignment

Jake,

I'm a big fan of using security roles (where possible) for both possible
and responsible agent assignment.

Why? Because when a user changes to a new position, they can be working
for
weeks before the Org Chart is updated (if at all!). In the meantime they
are on the phone to you, asking why they are not receiving their
workitems.

In contrast, there is a very tight coupling between a user's job and
their
security roles. The user cannot start their (new) job without the proper
roles; and once these are assigned, they automatically start getting the
relevant workitems as well.

Of course, roles aren't much help when you need to need to find the
'Manager of' a given user.

cheers
Paul




|---------+----------------------------->
|         |           "Schmidt, Jake    |
|         |           (SN)"             |
|         |           <jake.schmidt at spir|
|         |           itaero.com>       |
|         |           Sent by:          |
|         |           sap-wug-bounces at mi|
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|         |           01/02/2007 23:48  |
|         |           Please respond to |
|         |           "SAP Workflow     |
|         |           Users' Group"     |
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|---------+----------------------------->
 
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  |       Subject:  Agent Assignment
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Hello all I'm new to the WUG and looking forward to participating.  I'm
beginning to develop workflows for my company and I'm curious what you
all
recommend for agent determination.  What are the pros and cons of using
rules vs organizational management or some other option.  Our HR
department
currently using org management, but it would have to be tweaked.  So
rules?
revise HR org chart? make my own work org chart? something else? (We are
on
SAP release 640)
Thanks!

Jake Schmidt
Spirit Aerosystems_______________________________________________
SAP-WUG mailing list
SAP-WUG at mit.edu
http://mailman.mit.edu/mailman/listinfo/sap-wug




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