Read receipt for e-mails sent from a workflow

[Mike Pokraka]

Haha, yes I've been a bit otherwise engaged but hopefully back with a
vengeance :-)

Anyhow, I didn't read your question properly about sending external mails.
That's even worse because different mail clients send different receipt
formats and you'd have to cater for all of them... I'd say you'd be very
lucky to get a 50% success rate. An important antispam measure is not to
let external senders know you received/read their message so you're on an
uphill battle. Perhaps you could include a unique confirmation URL and ask
the customer to click it - a bit of work but likely to give a higher
feedback.

Cheers,
Mike


On Mon, April 30, 2007 1:32 pm, Gavin Mooney wrote:
> Thanks Mike, that's the line that I've taken. The client has already
> admitted that in their legacy system they don't receive read receipts
> from all customers (e.g. Gmail doesn't send them...)
>
> I wondered if the question was going to get some Mike P action :-)
>
> Cheers,
> Gavin
>
> 2007/4/30, Mike Pokraka <asap at workflowconnections.com>:
>> Hi Gavin,
>>
>> Apart from the obvious problem already mentioned about the sender
>> address,
>> this is way too unreliable to be feasible and I wouldn't waste my time
>> on
>> it.
>>
>> Some people set up filter rules for workflow messages, others see them
>> in
>> their inbox and log on to SAP without reading the mail, others choose
>> not
>> to send read receipts for any mail (customizable in outlook options).
>>
>> Cheers,
>> Mike
>>
>> On Thu, April 26, 2007 4:01 pm, Gavin Mooney wrote:
>> > Hello group,
>> >
>> > I have a requirement where an e-mail is sent to a customer (external
>> > e-mail address) and the client needs to know if the customer has read
>> > the e-mail. Just like in MS Outlook when you receive the read receipt
>> > showing that the person has read their mail.
>> >
>> > I have had a look and don't see a way of doing this but would like to
>> > know if anyone has managed this in the past?
>> >
>> > We're on release 700.
>> > Many thanks,
>> > Gavin
>> > _______________________________________________
>> > SAP-WUG mailing list
>> > SAP-WUG at mit.edu
>> > http://mailman.mit.edu/mailman/listinfo/sap-wug
>> >
>>
>>
>> --
>> Mike Pokraka
>> Senior Consultant
>> Workflow Connections
>> Mobile: +44(0)7786 910855
>>
>> _______________________________________________
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>>
> _______________________________________________
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-- 
Mike Pokraka
Senior Consultant
Workflow Connections
Mobile: +44(0)7786 910855