Deadline monitoring - Multiple level escation

[Sriharsha_Medisetty]

Hi kesari,

 

In third step how to forward word workitem to manager. can you give me detailed step.

I have to use any BO and method for this.

 

Regards,

Sri harsha.M

 

From: sap-wug-bounces at mit.edu [mailto:sap-wug-bounces at mit.edu] On Behalf Of Kesari Katakam
Sent: Saturday, April 28, 2007 9:06 PM
To: SAP Workflow Users' Group
Subject: Re: Deadline monitoring - Multiple level escation

 

Hi Akshay,

 

may be you can try the below steps ( this considers the repetetive reminders )  :

 

1) Put a fork with two branches, One for the work items and another a dummy branch. 

 

2) In  branch 1, you send the workitem to the actual user. ( set the deadline for this )

 

3) In Branch 2, you put a condition called if escalation = 'X' , then send the workitem to the manager. ( set the deadline for this also if needed )

 

4) Put a flag for making a flag that the approvaldone = 'X'  after the workitem step in both the cases in Step 3 and Step 4

 

5) The End conition to the FORK would be 

 

            a) two of the two mails getting answered .

            b) Or approvaldone = 'X'

 

6) Put the above 5 steps in a loop until ( for repetetive reminder ) . The condition for this would be approvaldone = 'X'.

 

regards

Kesari.
 

On 4/28/07, akshay.bhagwat at wipro.com <akshay.bhagwat at wipro.com > wrote: 

Hello All,

 

I have a requirement as follows, pls suggest / guide for the soluiton:

 

In my scenario, I have to use the deadline monitoring. If approver does not act upon work item  for 2 days, I have to escalate and send the work item to next escation level.

Also another point is that while work item is sent to next level, work item should be available in previous approval level.

And when it is acted upon by any approver, then it should be removed from Inbox of approver's on other levels or on the same level .

 

Awaitng your help.

Thanks in advance.

 

Regds,

 

Akshay Bhagwat


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