Workitem is going to everyone

[Mark Pyc]

G'day Sandip,

The reaction to "Responsible not Possible" changes between releases. It's
always important to specify which release you're on when posting a WUG
message.

If you're in a release where it goes to all possibles (4.6 I believe) rather
than you're desired outcome of becoming a "Workitem without Agent" then you
have some choices. One would be to use General tasks with Rules that fail on
no result - basically you're trusting that the Rule will only find valid
agents. Another which I've employed is to use Programmed Rules (Function
Module Rules - in fact Roles if you're in 4.6 I think) which ensure that the
Responsible agents are Possible agents. For this to work you need the task
number as a parameter (container element) of the Ruole.

Have fun,
Mark

On 9/12/06, Sandip Jana <sandip.jana at in.ibm.com> wrote:
>
>
> Hi,
>
> I set the a dialog task attribute to "Forwarding not allowed". I have
> added few possible agents. Now the rule assigned to task is determining the
> agent who is not one of the possible agent. Then the workitem is going to
> everyone. Is it a standard functionality?
> I want if the rule determines a person who is not a possible agent then
> the workitem should not go to anybody. It should remain in state "task with
> no agent assigned".
>
> Thanks,
> Sandip
>
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>
>
>
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