Agents of Rejected SC Cart

[Griffiths, Mark]

This could be due to your workflow security settings.  Worth checking if
you haven't already.

Regards,

Mark

SAP UK 

-----Original Message-----
From: sap-wug-bounces at mit.edu [mailto:sap-wug-bounces at mit.edu] On Behalf
Of Susan R. Keohan
Sent: Tuesday, September 12, 2006 3:11 PM
To: SAP Workflow Users' Group
Subject: Agents of Rejected SC Cart

Hi all,

We are on SRM 5.0, using custom workflows for SC Approval.  We have made
copies of the SAP-delivered 
Approval and Rejection tasks, and modified them (gently) to contain some
additional elements.

Scenario:  A cart is created, and passes up the chain through several
levels of approval.  At some 
point, it is rejected, and should return to the previous level.  All
possible approvers at that 
previous level are gathered and returned as possible agents for the
Rejected Task (remembering, this 
is basically just a copy of the SAP-delivered task, TS10008061).  The
task is delivered, the 
workflow log shows all the possible agents correctly.  Carts are either
wholly approved or rejected. 
  If a cart is rejected, we still want to be able to put it back into
approval, unless the cart is 
deleted.

The issue is that not all the possible agents can process the rejected
task.

Agent1 can drill into the cart, and is presented with the 'Accept
Changes' and 'Change' buttons. 
Following their action on that screen, they are presented with the
'Save', 'Refresh', and 'Check' 
buttons.  If Agent1 chooses 'Save', the workflow task is completed and
it moves along nicely.

Agent2 can drill into the cart, but only sees the 'Change' button.  They
can change the cart, then 
get the 'Save' and 'Check' buttons.  If Agent2 chooses 'Save', the cart
is save, but the workflow 
log shows *no action* on the rejected task.  The copy of TS10008061 is
still in status ready, and 
available to all the possible agents, as if nobody had actually touched
it.

Can anyone shed some light on why certain agents of a task would not be
able to process it ? (even 
if they think they have ?)

Thanks
Sue
-- 
Susan R. Keohan
SAP Workflow Developer
MIT Lincoln Laboratory
244 Wood Street
LI-200
Lexington, MA. 02420
781-981-3561
keohan at ll.mit.edu

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