Issue with shopping cart not reaching subsequent approver

[Smart, Richard]

Hi,

I have a question on the N-step line item approval of shopping cart
workflow (WS14500015 - BADI BBP_WFL_APPROV_BADI). This workflow has been
working fine in DEV. Today I noticed a problem in that if an item has
more than 1 approver the SC will go to the first approver who approves
it. It then never appears in the 2nd approvers inbox. Despite this the
approval preview looks fine. It indicates that the item has been
approved by the first approver and that it is awaiting approval from the
2nd approver - the 2nd approver just never gets it.

 

Any ideas?

 

We're on SRM 4.0 SAPKB64016.

 

Thanks

Richard

 

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