Maintain Areas of Responsibility for Agent Assignment

[PEOU Tom T]

Hi Qhurram,

It was my pleasure - I'm happy to see that you got it working.
Rule 157 is very useful if you want to find the direct manager of an
agent (according to your org structure).
In saying that, there are many ways to find an agent or superior, either
by using roles, sub-workflows or ABAP.
Good luck with the many more workflows you'll be creating.

Kind regards,
Tom

Tom Peou
Workflow & ESS Administrator
Roads & Traffic Authority

Hello TOM:
Many Many thanks, and I could appreciate this for
ever. You have very good understanding and skills. 
I did this, it took me almost four hours. 
Binding is the most effective criteria here. I have to
ask you whether the SAP RULE 157 is useful in this
situation. Plus I have to set up another workflow for
Accountants to recieve trip completed status, I
believe this time it should be easier. Many thanks
again. Great.
My Level best regards,
Qhurram  





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