Maintain Areas of Responsibility for Agent Assignment

[PEOU Tom T]

Hi Qhurram,

I'm sure there is a better way to do this, but I'll give you the
solution that does not require any ABAP coding. 
That is to create a role to specifically determine the Director of an
Org Unit.
The role should check the Initiator's Org Unit and Return the Director
of that org unit.
So you will need to setup one Role that contains many responsibility -
each responsibility is a org unit and you will assign a director to that
org unit via POSITION assignment.
Do this by:
1. Create a Role through PFAC.
2. Role Definition = Responsibility.
3. Goto Container Tab and add element of Organizational Unit
(P0001-ORGEH). This is your test criteria.
4. Goto Responsibility tab and create and NEW Responsibility -> In the
Organizational Unit field enter an Org Unit number and SAVE.
5. Click on the Responsibility you have created and INSERT AGENT
ASSIGNMENT -> Assign the Director of that Org unit by Position Number.
6. Repeat steps 4 and 5 for each of the Org Units in your company.
7. Save and Test (simulate role resolution) - When you enter an Org
Unit, the Role should return the Director of that Org Unit.
8. Place this Role into your Decision Step (Approval Step) and ensure
you bind the Org Unit of the Initiator to the Role (You may need to
create an attribute for Org Unit in your Employee BOR if you have not
done so already - This may require very minimal coding).

This way is quite simple because you only have a handful of Directors
and maintenance would be minimal as you are assigning agents through
position numbers.

Cheers,
Tom


Tom Peou
Workflow & ESS Administrator
Roads & Traffic Authority


Hello Tom: Thanks again,
Yes the Major org. unit and the Sub. Org. units
Relationsips are working fine. 
Tom on your following questions:

1. What does your Workflow log indicate? Where does
the work item actually go?
A)Workflow log Indicating to WF_Initior, Goes to only
one person in sub org. unit whether I even create a
workitem for Major Director to approve (Actually he is
not suppose to recieve other persons workitems to
approve)  

2. What method are you using to try and assign the
task to the director?
A) Performing task-specific Customizing

3. Is your organisation position based? If so, are you
also using Delegations (Authority/Resources IT 1010,
Subty 9001)? 
A) No Iam not using, do I have to create this
Infotype, yes you are right our organisation based on
positions.

4. What are you doing in your other Workflows to
determine agents to send work items to?
A) Assigning the tasks to the users directly. 

5. What version of SAP are you on?
A) Version 5.0.
Plus I have not given any expressions in workflow
tasks in Agents Section in my workflow. I appreciate
your kind thoughts on this issue and kindly direct me
to correct path.
My Kind Regards,
Qhurram








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