Generating email from activity in e-recruiting

[Hilsbos, Margaret A]

Hello WUGers,

I have run into a problem in e-recruiting that I hope someone can set me straight on.

I have found this same problem in several standard workflows that create an activity and then use a task based on object ERC_ACTIV and method ProcessDocument. 

I find that when I trigger the workflow from the e-recruiting jukebox (web app), the workflow processes to completion without generating any error messages in the workflow log - but it also doesn't send the expected email. When I check SOST (the SAP Connect queue), I find that an email was not even generated. 

However, if I test that method (ERC_ACTIV.ProcessDocument) in SWO1, using the activity GUID from the workflow that just ran, the email message is created and sent just as expected.

I suspect there is something wrong with my webservices configuration but I haven't been able to figure it out. Can anyone suggest what I might be missing?

Thanks for any help you can give,

Margaret Hilsbos