SRM 5.0 - Substitutes for Cart Creators

[Susan R. Keohan]

OOOOO-Kay.  Well, I do have my admirers out there.  Nice to know!

We are using customer workflow templates based on SAP-Delivered n_Step workflows for SC Release.

Substitution is done at the User level (good ol' HRUS_D2).

I doubt it's authorizations, as the substitute (in this case) has more auths than the Shopper.

Substitution is being done through the SRM Web Front-end.

I've tried setting ApprovalState to various values (1, 10, 14, 15) and they still don't help the 
substitute complete the workitem.  I didn't even mention it in my previous mail, because this 
variable appears to be a giant black hole.

After the substitute changes the cart and saves it, the workflow for the task does not show *any 
action* by anyone - not in process, not completed, nada.

Thanks anyhow, Thomas.  What's your number ?? (kidding!)
Sue
Thomas Maue wrote:

> Yes, you are missing something obvious!!!!  ME!
> I would find it for you ..... if I was there.
> 
> What is the template number the task is used in?
> Sounds like authorization (Different action buttons) to me but guess it
> can't be?
> Is substitution at the user level, not the position level?
> Are you executing from substitutes inbox instead of WF log?
> I know you SWU_OBUF after the substitution.
> Look at the WF log for a switch (&APPROVALSTATE&) and see if the value is
> set correctly.
> 
> Your truly,
> Tom
> 
> 
> 
>                                                                            
>              "Susan R. Keohan"                                             
>              <keohan at ll.mit.ed                                             
>              u>                                                         To 
>              Sent by:                  "SAP Workflow Users' Group"         
>              sap-wug-bounces at m         <SAP-WUG at mit.edu>                   
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>                                                                            
>                                                                    Subject 
>              07/26/2006 09:54          SRM 5.0 - Substitutes for Cart      
>              AM                        Creators                            
>                                                                            
>                                                                            
>              Please respond to                                             
>                "SAP Workflow                                               
>                Users' Group"                                               
>              <sap-wug at mit.edu>                                             
>                                                                            
>                                                                            
> 
> 
> 
> 
> All,
> 
> We are routing a copy of standard 'Rejected Cart' task (TS10008061) back to
> the Shopper when their
> shopping cart is rejected.  The Shopper should have the ability to change
> and resubmit their cart.
> However, if the Shopper is out of office, we want their substitute to be
> able to resubmit the cart
> for them.
> 
> The substitute gets different action buttons on the rejected task than the
> shopper does.  Also, when
> the substitute acts on the workitem, they can change the cart and save it,
> but it does not move the
> workflow along.  The 'Rejected Cart' task stays in the Shopper's inbox.
> Not very effective.
> 
> Both Shopper and Subst have the same authorizations (BBP_WFL_SECURITY)
> Neither are 'excluded' agents
> Rejected Task is set to General (for the time being)
> 
> I *must* be missing something obvious ?
> --
> Susan R. Keohan
> SAP Workflow Developer
> MIT Lincoln Laboratory
> 244 Wood Street
> LI-200
> Lexington, MA. 02420
> 781-981-3561
> keohan at ll.mit.edu
> 
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-- 
Susan R. Keohan
SAP Workflow Developer
MIT Lincoln Laboratory
244 Wood Street
LI-200
Lexington, MA. 02420
781-981-3561
keohan at ll.mit.edu