Using composite roles in agent assignment

[Claude Bourque]

Paul,
 
My 2 cents worth. 
 
In a similar fashion, we needed to assign 8 roles to a task. We couldn't
use a composite role because they are NOT to be grouped (I wasn't aware
of your problem). I found it kind of annoying to do it using PFTC's
agent assignment since you have to repeat the step 8 times. However,
using PPOMW, we were at least able to use a wildcard search to bring up
all 8 roles and then use the check boxes to pick them all. So, if your
20 roles all have part of their name the same you can select them all
using a wildcard search.
 
Claude
-----Original Message-----
From: sap-wug-bounces at mit.edu [mailto:sap-wug-bounces at mit.edu] On Behalf
Of Mark Pyc
Sent: July 18, 2006 9:56 AM
To: SAP Workflow Users' Group
Subject: Re: Using composite roles in agent assignment


G'day Paul,
 
I believe you are correct. The role that is linked to the Task needs to
be assigned to agents. Having a composite role which brings together a
number of other roles doesn't link it to users who have any of the
individual roles and indeed you wouldn't want to. If this were the case
and you had a general role which gave basic access that was allocated to
each composite role, then linking any composite role would be the same
as marking the task as general. 
 
One concept that I have used before where there are company code
specific roles and I wanted each company code linked to the same task
was to have the security people create a dummy role which was included
in each of the company code specifc roles. This way I could just link
the task to the dummy non-cocd specific role knowing that users within
each CoCd would be assigned this role. This is really just transfering
maintenance effort to the security team rather than a WF admin team,
however I believe that the security team can be quite sexy about it with
help of some external products. 
 
Good luck. If you do come up with anything cunning please report back.
 
Have fun,
Mark

 
On 7/12/06, Paul Bakker <paulbakker at hotmail.com> wrote: 


	Hi,
	 
	 I need to assign about 20 roles to a task, to define the set of
possible agents. I was hoping to get around this by defining a COMPOSITE
role, which includes these 20 single roles.
	 
	I had never actually tried using composite before, but I always
assumed that it would work - I hoped task would 'inherit' the users
assigned to each single role. 
	 
	But this turns out to be wrong - the workflow fails because the
task has no possible agents! When you navigate through the Agent
maintenance screen, you cannot drill down to any agents.
	 
	Can somebody confirm / deny that composite roles CANNOT be used
for agent assignment (except when the agents are directly assigned to
the composite role itself)? 
	 
	thanks,
	Paul
	
	
	
	
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