Sending Internet mail from workflow in 4.6c - I am so confused.

[Trant, David]

We have the same issue here on 4.6C.  Unfortunately, the designer of
automatic forwarding had forwarding to OTHER people in mind, and decided
to ensure that you were not sending something to yourself, as defined in
SU01.  Our workaround here is to call the helpdesk and have them
temporarily modify the internet address in SU01 to something incorrect,
set up the automatic forwarding, and then call the helpdesk back to have
them restore the SU01 address to its proper value.  Quite a pain, but
we've found no other solution.  For future releases, Jocelyn Dart has
submitted quite a few entries to this forum explaining a better way of
doing things.  We plan to migrate to her latest recommendations when we
upgrade, probably in a couple of years.

Good luck,
David

-----Original Message-----
From: sap-wug-bounces at mit.edu [mailto:sap-wug-bounces at mit.edu] On Behalf
Of Hilsbos, Margaret A
Sent: Wednesday, January 11, 2006 9:39 AM
To: SAP-WUG (E-mail)
Subject: Sending Internet mail from workflow in 4.6c - I am so confused.

Hello WUG'ers,

I hope someone is feeling charitable today. I am just having brain-lock
on this I'm sure.

The system is 4.6c.

I want my workflow to send an email that lands in the recipient's
Outlook inbox. I am using a custom task based on
selfitem.sendtaskdescription.  The recipient (myself, for testing
purposes) receives the mail in their SAP Workplace Inbox. Fine so far.
The email was not created in the SCOT queue, but I am not too surprised
at this point.

I thought I understood that for email to go to Outlook, the user had to
have their Auto-forwarding set. So I tried to set my auto-forwarding and
I get this error message: "The forwarder and the recipient are
identical."  So I look at my SU01 and find that I have comm type INT
with my internet address set up. I'm guessing that is why I got the
error message on the auto-forward setup. (I don't have access to change
it in this system though, so I can't test that. We probably won't want
to. We are using CUA and I have a feeling the internet addresses are
loaded on user masters for a reason.)

So, if I can't set my auto-forwarding because the INT comm type already
holds my email address, then why wasn't the mail created in the SAP
queue?

Can anyone help me with what I'm missing and what I need to do here?

Thanks so much for any help you can give.


Margaret Hilsbos
(215) 299-5630


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