Setting workitem status to 'Completed'

[Edwin Mukusha]

Hi Anath,

I am not on ECC 5.0, we are running 4.7. But I believe that the set to 
complete option will only work for workitems of a dialogue nature where 
the 'confirm end of processing' has been set and some processing on that 
workitem has been has happened.    You will not be able to just simply 
complete workitems when they are processing midstream or have yet to be 
executed. 

I think the best way to solve your problem is to investigate why each 
workitem is in 'In Process'.  For example:-

- are users receiving workitems that require then to physically complete 
the workitem and they are not trained or are simply forgetting to do this 
extra step after processing?
- do you have workitems that being generated in error are really not 
supposed to be in existence?
- are these workitems really supposed to be completed?
- is there errors in the programming of the workflow where processes are 
not competing?

It is good to hear you are trying to keep your workflow environment clean 
and clear of superfluous workitems.  The workflow manager will work much 
faster with fewer outstanding items.  One tip is to make sure you are not 
generating workitems for users that maybe require one way email 
notifications instead of workitem notification steps.

Lastly, if you really need to get rid of the workitems that are lying 
around in production and have clearly established they have to go.  You 
probably can delete them logically in the workitem change screen (where I 
am sure you know will keep a copy for your records).  I am sure before you 
do logically delete workitems  you will notify the users that are going to 
be affected, since I am not aware that you can reverse this process.

bind away,

--------------------------------------------------------------------------
Edwin Mukusha
Administrative Systems Group
University of Nebraska
Phone: (402) 472-7756     Fax: (402) 472-7390 
Email: emukusha at nebraska.edu 
--------------------------------------------------------------------------





Ananth <write2ananth at gmail.com>
Sent by: sap-wug-bounces at mit.edu
01/05/2006 12:24 AM
Please respond to "SAP Workflow Users' Group"
 
        To:     sap-wug at mit.edu
        cc: 
        Subject:        Setting workitem status to 'Completed'


Hi All,

I am working on mySAP ECC 5.0 version.

I am faced with a situation where there are lots of workitems which
are in 'In Process' status. I want the workitem status to be set to
'Complete' status by using SWIA transaction.

I executed the SWIA transaction, selected the workitem and clicked on
'Complete Manually' button. But there has been no change in the status
at all, but in the history of that workitem, I see that the ' Workitem
replaced manually' being displayed, but no effect at all.

Can someone let me know how should I go about to change to status to 
'Complete'.



Thanks in advance,
Ananth

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