Selfitem.SendtaskDescription method not sending mails

[Ananth]

Hi Mike,

Thanks a lot for the reply.

The autoforwarding was not maintained for some of the users, so the
notification mail was not forwarded to the Outlook Express from the
SAP Inbox.

There is also a OSS note 870475 (Selfitem->SendTaskDescription does
not send email), which we have applied, just in case, if there are
some errors in the future.

Thanks and Regards
Ananth

On 1/4/06, Mike Pokraka <wug.replies at workflowconnections.com> wrote:
> Hi Anath,
> Since you're sending it to a SAP userID, it should appear in their SAP
> inbox, have you checked whether it arrives there?
>
> Presumably it does, thus your problem is likely with automatic forwarding
> from SAP to Outlook. Check that the users' email addresses are correctly
> maintained - this would also stop it from going as far as SCOT.
>
> Cheers
> Mike Pokraka
> Senior Consultant
> Workflow Connections Ltd.
> Mobile: +44 (0)7786 910 855
>
> Ananth wrote:
> > Hi Akshay,
> >
> > The mails are going from one user to another user, when it is sent
> > from SAP Inbox. It is just that the notification mails are not
> > generated from the Task to SCOT transaction, to be sent to the Outlook
> > mail.
> >
> > Thanks and Regards
> > Ananth
> >
> > On 1/4/06, akshay.bhagwat at wipro.com <akshay.bhagwat at wipro.com> wrote:
> >>
> >> Hi Ananth,
> >>
> >> Pls. check if  mail by any other means is going to these user's inbox.
> >> (I mean to say try to send a mail manually from one user's inbox to
> >> another user's inbox. Choose Users for this testing out of those to whom
> >> your workflow should send the mail.)
> >>
> >>
> >> Regards,
> >> Akshay
> >>
> >> -----Original Message-----
> >> From: sap-wug-bounces at mit.edu [mailto:sap-wug-bounces at mit.edu] On Behalf
> >> Of Ananth
> >> Sent: Wednesday, January 04, 2006 8:56 AM
> >> To: sap-wug at mit.edu
> >> Subject: Selfitem.SendtaskDescription method not sending mails
> >>
> >> Hi All,
> >>
> >> I am facing a strange problem in the production system. I am working on
> >> MySAP ECC Ver 5.0.
> >>
> >> After the PO/PR are released by the approver, a notification mail is
> >> sent to the initiator, that the PO/PR is released by the approver.
> >>
> >> I am using Selfitem.SendTaskDescription to send notification mails to
> >> the concerned users. When this task was tested both in Development and
> >> QA systems, the mails were being properly. In the Production system,
> >> when the migration users (DATAMIGMM) had to create open PO's/PR's before
> >> Go-Live and it was released by the approvers (DATAMIGREL), it was
> >> working fine. The notification mails were being sent properly.
> >>
> >> Now after go-live, the SAP users in the client's place is their employee
> >> id, which is a 5 character value like '00154' , but when the approvers
> >> release the PO's/PR's, notification mails to the initiator are not being
> >> sent. The task is executed successfully as seen from SWI2_FREQ
> >> transaction. The workitems are also sent to the approvers properly, but
> >> the release notifications are not reaching the initiator.
> >>
> >> Attaching the screenshots of the SWI2_FREQ transaction and the details
> >> of the task.
> >>
> >> Can someone please let me know what is the problem.
> >>
> >> Thanks in advance
> >> Ananth
> >>
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