Audit trail - WF log and forms

[Dart, Jocelyn]

Sounds like you need to end your workflow by attaching your form to 
the closest relevant transaction/object - e.g. using the attachments
option in Generic Object Services.

That way they wouldn't have to go through the workflow log to see the
form. 
 
Another option would be to use a customized version of transaction SWI14
or SWI6 to allow
them to access the workflow summary log (which is less technical) and
the attached form quickly.

Regards,
Jocelyn Dart
Senior Consultant
SAP Australia Pty Ltd.
Level 1/168 Walker St.
North Sydney 
NSW, 2060
Australia
T   +61 412 390 267
M   + 61 412 390 267
E   jocelyn.dart at sap.com
http://www.sap.com

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-----Original Message-----
From: sap-wug-bounces at mit.edu [mailto:sap-wug-bounces at mit.edu] On Behalf
Of Gavin Mooney
Sent: Friday, 24 February 2006 4:02 AM
To: sap-wug at mit.edu
Subject: Audit trail - WF log and forms

Dear group,

My client has a credit limit approval process that starts with an
analyst entering some basic data (client name, manager, proposed
credit limit, etc.) and then this data is shown to a number of people
at different levels for them to give their opinion and suggest another
credit limit if necessary. After they have all given their opinion the
document goes to someone who looks at all the opinions and decides
what credit limit to give the client.

(The current process involves a sheet of paper doing the rounds and
everyone writing their opinion on it!)

The proposed solution is to use a form so that the workflow is kicked
off when the analyst enters the basic data and then the form is passed
to the agents in turn. There'll be a text field on the form for each
agent to enter their opinion.

The problem is once the process is over and it comes to audit time.
Even though the contents of the form can be displayed in the workflow
log, the client thinks this is too fiddly and technical and wants an
easier way to see (and be able to show) what the opinions were.

What are other peoples experiences with audit trails - is the workflow
log normally sufficient? If the client won't accept the log then is
there an easier way to display the contents of the form than by
building a report?

Many thanks,
Gavin

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