Workflow: How to re-schedule wi's not executed

Thu Feb 9 08:54:36 EST 2006

Done!

  Thanks a lot for everybody!

  Glauco

Glauco Kubrusly <glaucokubrusly at yahoo.com.br> escreveu:
    Jocelyn,

  I'm developing in a 4.6c system. 

  I'm trying the Trygve's solution for a while.
  Do you know if your solution will work fine here ? I had already reard about it.

  Thanks,
  Glauco

"Dart, Jocelyn" <jocelyn.dart at sap.com> escreveu:
  There's a much better way than that if you are in a 6.20 system (e.g. R/3 4.7) or above, as follows:

a) create a multiline container element to hold your agents
b) start by filling it with the original agent
c) use the multiline container element (via the expression option) as the agents of your step
d) create an event e.g. "MoreAgentsAdded" and in the BASIC DATA (hat icon in SWDD) of your workflow
use the version-dependent > Events tab to listen for this event and respond by "re-evaluating agents in active work items"
e) use modelled deadline on requested end of your step to add the supervisor to the multiline container element
and raise your "MoreAgentsAdded" event.
f) use modelled dealine on latest end of your step to add the manager to the multiline container element and 
raise your "MoreAgentsAdded" event again. 

Much cleaner and simpler, no nasty forks or loops, everything is nicely and clearly logged, plus the original agent can still see and action the task even when escalated - which is much more useful as instead of having only one person looking at it at any one time, you have more people who can action it as the work item becomes increasingly overdue. 

Also as a general recommendation I would talk to your users about their escalation process - if a supervisor is busy, then his/her manager is even more busy. In general its better to send it to group of "shared services" people than up the management hiera! rchy. 

Regards,
Jocelyn Dart
Senior Consultant
SAP Australia Pty Ltd.
Level 1/168 Walker St.
North Sydney 
NSW, 2060
Australia
T +61 412 390 267
M + 61 412 390 267
E jocelyn.dart at sap.com
http://www.sap.com

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-----Original Message-----
From: sap-wug-bounces at mit.edu [mailto:sap-wug-bounces at mit.edu] On Behalf Of Trygve Leivestad
Sent: Thursday, 09 February 20! 06 7:47 PM
To: sap-wug at mit.edu
Subject: RE: Workflow: How to re-schedule wi's not executed

Hi !

One suggestion :

You could make a 3 branch fork, one necessary.
Branch 1 : The ordinary task to analyst.
Branch 2 : Task sent to supervisor, use requested start to delay it the 
wanted days.
Branch 3 : Task sent to manager, use requested start to delay it the wanted 
days.

As soon as one have performed the task the other two get logically deleted.

Regrds
Trygve

>From: Glauco Kubrusly 
>Reply-To: "SAP Workflow Users' Group" 
>To: Process Control Step 
>Subject: Workflow: How to re-schedule wi's not executed
>Date: Wed, 8 Feb 2006 21:02:47 +0000 (GMT)
>
>Friends,
>
>I need to use a 3 stage re-schedule wi's not executed.
>That's it:
>
>If the analyst didn't executed the wi, I have to re-sched! ule it to his 
>supervisor, and if the manager didn't executed its wi, re-schedule it to 
>his manager.
>
>how can I do that ?
>
>
>
>
>Glauco S. Kubrusly
>
>---------------------------------
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