Making the actual agents the same as the possible agents

[Mark Pyc]

G'day Adrian,

Why is it not good practice?

You could have a rule which ensures that the responsible are also determined
by the same security role, but what's the point??

If you do something tricky so that the responsible agents are dynamically
the same as the possible you haven't achieved anything. It would still be
single point of maintenance of agents.

I personally don't have an issue with using the possible agents of a task as
the only mechanism of agent determination if appropriate. That is, if the
agents are always the same and there is no data differentiation.

My 2p.

Have fun,
Mark

On 8/8/06, Clarke, Adrian <aclarke at kcc.com> wrote:
>
> Dear All,
>
> We have a task that we need to go to all agents that have a particular SAP
> security rôle. By maintaining the agent assignment, we are able to make the
> possible agents equal to all agents who are assigned to the security rôle.
>
> Fine so far....and it works to a fashion, as if there are no actual agents
> it defaults to all the possible agents....however this is not good practice.
>
> But we can not work out how we can make the actual agents the same list as
> the possible agents. Am I missing a trick here?
>
> All help gladly received
>
> Adrian Clarke
> ABAP and Workflow
> Kimberly-Clark Europe
>
>
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