Emailing work items - time delays with batch processing

[Mike Pokraka]

Hi Margaret,
I've always treated RSWUWFML as a 'reminder' job. Why not send an email
from your WF instead?
You will still have delays between SapConnect and Notes, but that's under
the control of your Basis and Notes people. You could of course also have
a sendmail step followed by one that runs the RSCONN... job for the
fastest turnaround :-)

By the way, RSWUWFML is also a fairly intensive job since it trawls
through a lot of agent evaluations and stuff and shouldn't be run quite
that often.

Cheers
Mike

Hilsbos, Margaret A wrote:
> Hello all,
>
> This is a kind of general question where I am fishing for the best
> approach/answer to an anticipated problem.
>
> Currently we are implementing a workflow on a WAS 620 CRM box that is
> replacing a homegrown, Lotus-Notes based application.  I have set up the
> RSWUWFML2 job to email work items to the users, but I see this as a
> looming headache because:
>
> - the LN app sent the corresponding emails immediately (at least that is
> the perception), with no significant delay
> - even if I set up the RSWUWFML2 and SAPConnect jobs each to run every
> minute (which I think Basis doesn't want to do anyway), there is still
> potentially up to a 2 minute delay from when a step is completed and the
> next item is sent from SAP to an Outlook recipient.
> - In testing, with the jobs set to 1-minute intervals, we were seeing even
> greater delays than expected (like 15 minutes or more).  I have asked
> Basis to look at it but I'm guessing the jobs are going into a queue that
> is holding them up, and  I suspect we won't be able to fix it easily, if
> that's the case.
>
> Here's my questions:
> - is there a better way to do this in our current environment? Are we just
> doing it wrong altogether?
> - Would integrating the solution in the Portal (EP6-point-whatever) buy us
> anything?
> - has SAP introduced, or is it planning to introduce, newer components
> that make the email integration more seamless? If so what are they, and
> how can I find out more about implementing them?
>
> A 2-minute delay in the processing may seem like nothing to us, but I'm
> expecting it to be a user-acceptance hurdle for this process. And I'm a
> bit cranky about the 2 minute (plus!) thing myself, considering this is an
> internal process with all the users on the same floor of the same
> building.  Sneaker-net would almost be faster.
>
> Your thoughts, ideas?
>
> Thanks,
>
> Margaret Hilsbos
> Day & Zimmermann
>
>
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Mike Pokraka
Senior Consultant
Workflow Connections Ltd.
Mobile: +44 (0)7786 910 855