Work item sent to multiple workflow inboxes after deadline

Thu Sep 15 03:27:10 EDT 2005

Hi Deanna,
Yes Jeffrey's suggestion will work fine. 

But if you are on a Basis 6.20 (e.g. R/3 4.7 or above) then there's an
even easier/better way:

* In the basic data (look for the "hat" icon in the workflow builder)
you can set up an event for the whole workflow, e.g. "updateagents" -
mark it as having the effect "re-evaluate rules on active work items"

* Before your step, save the original agent into a multiline container
element of type wfsyst-agent (or similar)

* In your step, assign the agents of your step as an expression pointing
to your multiline container element

* When the deadline occurs, raise a deadline event, e.g. "Latest end
reached" and in the deadline path, add your new agent to the multiline
container element, then fire off your "update agents" event. 

Very, very effective, quite easy, and has exactly the affect you are
after - plus you keep a more accurate record of the time taken to action
the work item because you still have the original work item and
therefore the original work item creation date/time.  

Regards, 
Jocelyn Dart 
Senior Consultant 
SAP Australia Pty Ltd. 
Level 1/168 Walker St. 
North Sydney 
NSW, 2060 
Australia 
T   +61 412 390 267 
M   + 61 412 390 267 
E   jocelyn.dart at sap.com 
http://www.sap.com <http://www.sap.com/>  

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________________________________

From: sap-wug-bounces at mit.edu [mailto:sap-wug-bounces at mit.edu] On Behalf
Of Jeff Rappaport
Sent: Thursday, 15 September 2005 2:57 AM
To: sap-wug at mit.edu
Subject: Re: Work item sent to multiple workflow inboxes after deadline

Deanna,

    You were on the right track with Option 2, but after the DM, have a
New work item go to the Mgr & Mgr's Boss. A question would be does the
Boss need to actually execute this item, or do they just need to be
notified? If so, you can keep the work item in the Mgr's inbox & just
send a message to the Boss. Hope that helps.

-- 
Jeffrey A. Rappaport
Business Workflow, LLC
www.Business-Workflow.com

Quoting Deanna Wong:

> Hi:
>
> I hope you can help.
>
> We currently have a time approval workflow set-up to run as follows:
>
> 1. Employee submits time and the workflow sents a work item to the
> employee's manager for approval.
> 2. After 3 days, the workflow removes the work item from the
employee's
> manager's workflow inbox and sends a new work item to the manager's
> manager's workflow inbox.
>
> The business now wants to change the escalation process to the
following
> instead:
>
> 1. Employee submits time and the workflow sents a work item to the
> employee's manager for approval.
> 2. After 3 days, the manager's manager should have a work item in
their
> workflow inbox as well, without removing the original work item from
the
> employee's manager.
>
> I am not sure how this can be done but I have thought of 2 options:
> Option 1:
> Don't make the work item in the employee's manager workflow inbox
obsolete
> after the deadline and create a new work item to be sent to the
manager's
> manager's workflow inbox - problem with this is that we can to
probably make
> sure that when one of the approvers picks up the work item to work on,
the
> other approver should not have the work item in their workflow inbox
as
> well.  We probably have to take care of the replace functionality as
well as
> the resubmission i.e. it should go back to the other approver's
workflow
> inbox after replace or resubmit is executed.
> Option 2:
> Somehow after the deadline, add the manager's manager as the agent for
the
> same work item that is currently in the employee's manager's workflow
inbox
> (I do not even know if this is possible).  Hopefully, this will
resolve the
> replace and resubmission functionality questions.
>
> Am I over thinking this?  Is there a better way of doing this?  Has
anyone
> done this before?
>
> Cheers,
> d.
>
>

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