SRM 4.0 - Locked carts after approval

[Stephens, Monique S L]

I am not familiar with that transaction.  I looked at it but don't know where to go from there.  All I see are lock symbols and maintenance functions are OFF.
 
Monique

________________________________

From: sap-wug-bounces at mit.edu [mailto:sap-wug-bounces at mit.edu] On Behalf Of Khanna, Manish
Sent: Monday, September 12, 2005 4:48 PM
To: SAP Workflow Users' Group
Subject: RE: SRM 4.0 - Locked carts after approval


Try CCMS monitor (RZ20) to see if there's anything about the error.

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From: sap-wug-bounces at mit.edu [mailto:sap-wug-bounces at mit.edu] On Behalf Of Stephens, Monique S L
Sent: Monday, September 12, 2005 2:30 PM
To: SAP-WUG at MITVMA.MIT.EDU
Subject: SRM 4.0 - Locked carts after approval


I have come across a situation that I cannot wait on OSS to come back with a response.  I don't know if this is a workflow question or not.  But, since I see several users on the listing asking SRM questions, I was hoping someone may have a solution.
 
Several carts approved by a user appeared to have gotten locked after the approval.  The status of the cart shows approved.  But, the carts cannot be transferred over to the backend.  How do I change the status of the carts in order to create the follow-on documents?
 

Monique Stephens

SAP Analyst

Baylor College of Medicine

713-798-1349

713-798-1326 (FAX)

 

 
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