Workflow Substitution Report

[Gregory Utley]

Bob,

 

We received similar auditing requests a few months ago.  I don't know of
a way to report on a substitute acting on a specific workitem without
going against the workflow logs.  We solved the problem by centralizing
control of substitutions.  The approver opens a help desk ticket
requesting that a substitute be assigned for him or her for a specific
time period.  The workflow admin checks to make sure that the substitute
has requisite authority, that the substitution isn't open-ended, etc.,
and then enters the substitution directly into HRUS_D2.  This central
control and help desk audit trail satisfied the auditors so that a
case-by-case substitution approval report was unnecessary.  Of course,
empowerment of end users (SAP's long-suit) suffers.

 

Greg

 

________________________________

From: sap-wug-bounces at mit.edu [mailto:sap-wug-bounces at mit.edu] On Behalf
Of Schmidt, Bob
Sent: Thursday, September 08, 2005 1:00 PM
To: sap-wug at mit.edu
Subject: Workflow Substitution Report

 

We are allowing users to create substitution rules in their workflow
inboxes usually a manager delegating to their admin. The issue we are
having is that auditors are requesting a report of workitems processed
by each user and additionally if a substitution rule was involved and
whom it was performed on behalf of.

Has anyone encountered similar requirements and how was it satisfied?

Regards,
Bob Schmidt 

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