WF Template - Agent Assignment w/o Customizing-Request

[Mike Pokraka]

Hi Christian,

This is one's on the todo list for the next edition of the FAQ... when I
get around to it.

The short version: This is a config setting in OOCR.
Jane has written an excellent explanation including a few caveats on the
HR side of things over here:
http://mailman.mit.edu/pipermail/sap-wug/2005-August/018771.html

Cheers
Mike

Christian wrote:
> Hi Group,
> we've currently run into a problem with agent assignment.
>
> Working on a fully integrated CRM 4.0 - IS-U 4.72 - System environment,
both
> SAP-Systems know some workflow templates of their own.
>
> One of the workflow templates in the CRM-System has the requirement to be a
> "general task" as for the attributes of the agent assignment. Within our
development system I may change the attributes, but no customizing
request will
> pop up to have these changes documented for transport.
> I don't understand this, because the related IS-U-system is reacting
differently. When doing exactly the same there a customizing request is
offered
> to have these changes transported to our acceptance system.
>
> The table handled for this task is HRP1217. I've checked it in both
systems and
> couldn't find any differences in the technical settings.
>
> Has anyone run into that problem too and has a hint for me? Maybe the
transport
> object related to these changes?
>
> Regards
>
> Christian
>
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Mike Pokraka
Senior Consultant
Workflow Connections Ltd.
Mobile: +44 (0)7786 910 855



Mike Pokraka
Senior Consultant
Workflow Connections Ltd.
Mobile: +44 (0)7786 910 855