Multilevel deadline monitoring

[Kjetil Kilhavn]

Sounds like a nice little challenge. I am not sure if you by escalation mean sending the job to the manager, or just sending a message to tell the manager to bring out the whip.

How about forking into two branches, branch 1 being the task that goes to the handlers.
Branch 2 will have a first step with a deadline of two hours after workflow creation, then a next step with deadline 4 hours after workflow creation and so on. I suppose you don't want to terminate after the escalation branch has completed so after the final escalation message you should wait for a terminating event if there is one, or just wait for the world to end (object type world, event end).
-- 
Kjetil Kilhavn, Statoil ØFT KTJ ITS BKS SAP Basis - and I appreciate it if you delete Statoil's (and other) company disclaimers when you reply to this message, since that helps the readability.


-----Original Message-----
From: sap-wug-bounces at mit.edu [mailto:sap-wug-bounces at mit.edu] On Behalf Of Ananth
Sent: 26. oktober 2005 18:46
To: SAP Workflow Users' Group
Subject: Multilevel deadline monitoring

Hi All,

I have this scenario to be developed in Maintenance Notification (BUS2038). I need to know how to proceed on this. I am working on ECC 5.0 version. HR is not implemented here.

User creates a breakdown notification.

If the issue is resolved within 2 hours, then no escalation.

If the issue is unresolved within 2 hrs, then escalation to level 1 mgr.  (sending notification mail to the manager)

If the issue is still unresolved within 4 hrs, then escalation to level 1 mgr with critically indicator.

If the issue is still unresolved within 6 hrs, then escalation to level 1 mgr and level 2 mgr with critically indicator.

Since there is a standard workflow WS20000317, but here the escalation is just one level, the same task cannot be re-executed for this scenario.

A custom table will be maintained to have the Level 1 and level 2 managers.

Can someone give me some pointers to get this design.


Thanks in advance,
Ananth


-------------------------------------------------------------------
The information contained in this message may be CONFIDENTIAL and is
intended for the addressee only. Any unauthorised use, dissemination of the
information or copying of this message is prohibited. If you are not the
addressee, please notify the sender immediately by return e-mail and delete
this message.
Thank you.