Multilevel deadline monitoring

[Ananth]

Hi All,

I have this scenario to be developed in Maintenance Notification
(BUS2038). I need to know how to proceed on this. I am working on ECC
5.0 version. HR is not implemented here.

User creates a breakdown notification.

If the issue is resolved within 2 hours, then no escalation.

If the issue is unresolved within 2 hrs, then escalation to level 1
mgr.  (sending notification mail to the manager)

If the issue is still unresolved within 4 hrs, then escalation to
level 1 mgr with critically indicator.

If the issue is still unresolved within 6 hrs, then escalation to
level 1 mgr and level 2 mgr with critically indicator.

Since there is a standard workflow WS20000317, but here the escalation
is just one level, the same task cannot be re-executed for this
scenario.

A custom table will be maintained to have the Level 1 and level 2 managers.

Can someone give me some pointers to get this design.


Thanks in advance,
Ananth