Workitem 'replace' scenario

[Mike Pokraka]

Hi Tami,
This behaviour is by design. On my wishlist is to be able to do a reserve
and replace to reevaluate agent rules (e.g. after org changes), so that
users could do it themselves.
On the other hand, the forwardee in position 2 might replace it before
going to play golf for the afternoon and pick it up again the next day if
nobody else has done it - so it's also a valid scenario.

Cheers
Mike

tamara.elliott at kodak.com wrote:
> I have a question regarding the replace functionality in the following
> scenario.
>
> A workitem is sent to position 1 which contains many users.  One of those
> users executes the workitem, then forwards it onto position 2.  Someone
> within position 2 executes the workitem, then does a replace.  What
> happens with the replace is the workitem is now sent to all the people in
> both position 1 AND position 2.    Does anyone know if this is correct, or
> a bug?  My assumption was that it would only sent it to those people in
> position 1 - the SAP help states that on a replace the workitem will be
> sent to the original recipients.
>
> We are on a 4.7 system.
>
> Tami Elliott
> Eastman Kodak Company
> Rochester, NY
> (585)724-4927
>
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Mike Pokraka
Senior Consultant
Workflow Connections Ltd.
Mobile: +44 (0)7786 910 855