Agent Assignment not active in Production Support

[Lalitha Sankaran]

Hi Mike,
 Had to go and set the Task Attribute as General Task in RPS,
 That worked and now it is working and sending our workitems,
Appreciate your help
 Thank you
Lalitha


 On 11/14/05, Mike Pokraka <wug.replies at workflowconnections.com> wrote:
>
> Hi Lalitha,
> Set a task to general, if it asks you for a transport then it's enabled,
> if not then it isn't.
> Transaction OOTR, entry 'Trasnport Switch' controls the task attributes.
>
> For agent assignment - such as assigning org units to a task - you have to
> dig around HR customising. Actually best you speak to an HR person as you
> need to consider number ranges and stuff very carefully before
> transporting HR relationships.
>
> Cheers
> Mike
>
> Lalitha Sankaran wrote:
> > Hi Mike,
> > How do I determine Which process is being used, for Agent Assignment,
> > whether customizing or Manual.
> > Appreciate your help,
> > Lalitha
> >
> >
> > On 11/14/05, Mike Pokraka <wug.replies at workflowconnections.com> wrote:
> >>
> >> Hi Lalitha,
> >> Agent assignments are either in a separate customising transport or
> done
> >> manually in each system, depending on how your system is configured.
> >> Cheers
> >> Mike
> >>
> >> Lalitha Sankaran wrote:
> >> > Hi All,
> >> > The Agent Assignment in the task is active in Dev,
> >> > and the workitems are sent to the correct Agents
> >> > that are picked using Method and our own logic.
> >> > Everything was working fine in Dev,
> >> > But after moving to PS, The workflow
> >> > gets started , The agents are picked,
> >> > but the workitem is not sent,Since the Agent Assignment
> >> > is not active.
> >> > What Do I need to check ?
> >> > Please Advise,
> >> > Lalitha
> >> > _______________________________________________
> >> > SAP-WUG mailing list
> >> > SAP-WUG at mit.edu
> >> > http://mailman.mit.edu/mailman/listinfo/sap-wug
> >> >
> >>
> >>
> >> Mike Pokraka
> >> Senior Consultant
> >> Workflow Connections Ltd.
> >> Mobile: +44 (0)7786 910 855
> >> _______________________________________________
> >> SAP-WUG mailing list
> >> SAP-WUG at mit.edu
> >> http://mailman.mit.edu/mailman/listinfo/sap-wug
> >>
> > _______________________________________________
> > SAP-WUG mailing list
> > SAP-WUG at mit.edu
> > http://mailman.mit.edu/mailman/listinfo/sap-wug
> >
>
>
> Mike Pokraka
> Senior Consultant
> Workflow Connections Ltd.
> Mobile: +44 (0)7786 910 855
> _______________________________________________
> SAP-WUG mailing list
> SAP-WUG at mit.edu
> http://mailman.mit.edu/mailman/listinfo/sap-wug
>
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