substitute agent

[HUANG-JOHNSTON Christina -TSDC]

Hi Folks,

Problem with substitution, let me explain.

There are two consecutive task:

	Task  1 is synchronous dialog where the agent determination is base on rule and the step properties is set to advance with dialog.
	Task  2 is also a synchronous dialog where the agent is an expression - actual agent of task 1.

Scenario A:

Normally Agent "X" is the selected agent and executes task 1.  Once task 1 is completed, task 2's dialog screen automatically appears and agent is able to execute the task without having to go back to the inbox.  Works like a charm...

Scenario B is where the problem lies:  

Agent "X" has assigned agent "Y" as the substitute while agent "X" is absent.  
Agent "Y" adopts agent "X" and subsequently executes agent "X" workitems.  On successful completion of task 1.  Task 2 does NOT appear immediately as it would if agent "X" were doing it.  (The workitem is now sitting in the inbox of agent "Y" which is entirely understandable as the agent for task 2 is the agent for task 1.)  

The substitute agent would like to have the behavior for these two task to be exactly as scenario A.  

Any suggestion would be greatly appreciated!

Thanks,
Christina