Desktop Workplace

[Alon Raskin]

Hi Dominik,

Disclaimer : The company I work for is the producer/seller of Desktop
Workplace

We are pleased that you like the tool (and I hope that Marafiq users do too)
but I wanted to make a comment regarding your comments on front end vs. back
end.

The way we see it is that it is a trade off. When you implement a Server
based solution you are limited with how 'tight' your integration can be with
the email software. For example, when a user completes a work item, DW
automatically removes the email out of their inbox (it also removes it out
of the inbox of the other possible agents). To my knowledge, this can not be
done using a Server based solution.

Our experience is that if you show the users a client based solution (such
as DW) and the Server based solution, they will choose DW. To them, the
functionality is important and not the 'technology' (that's someone else's
problem... :-) )

In summary, I agree 100% with what you say but ultimately it comes down to
what the users want.

Regards,

Alon Raskin
e: araskin at 3i-consulting.com
w: http://www.3i-consulting.com

-----Original Message-----
From: sap-wug-bounces at mit.edu [mailto:sap-wug-bounces at mit.edu] On Behalf Of
Dominik Sobolewski
Sent: Saturday, May 21, 2005 1:20 AM
To: SAP Workflow Users' Group
Subject: RE: Desktop Workplace

Hi Shruti,

We are using it here. It is a nice and neat tool particularly if you have a
lot of WF users that rarely use SAP, Outlook works easier for them. The bad
thing about this software is that the integration naturally works on the
Front End. 

So you have a lot Front End issues to handle: DW Installation, eventual
problems if you patch the GUI, if you install Windows service packs etc.
If possible I would always go for 'some non Front End Integration' which was
not possible in our case. Anyway, once you have the DW rolled out it works
fine.


Dominik Sobolewski
SAP Workflow Consultant

MARAFIQ

Tel:         +966 3 340 9835
E-mail : sobolewskid at marafiq.com.sa

 

-----Original Message-----
From: sap-wug-bounces at mit.edu [mailto:sap-wug-bounces at mit.edu] On Behalf Of
Shruti G
Sent: Saturday, May 21, 2005 4:30 AM
To: sap-wug at mit.edu
Subject: Desktop Workplace

Hi ..

Does any one knows about this software"Desktop Workplace" which integrates
SAp and Outlook in  no time , hassle free..

Workflow Guru's any comment on this ? Which proececss is better SAP MAPI or
this new one ... I saw this on SAPGENIE.com.....

Please do comment on this.

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