Better handling of role resolution failure (Was RE: 2 year waitvs Batch Report)

[Kjetil Kilhavn]

Don't you have the "remember to send a congratulations e-mail" workflow
going to all subordinates (not only direct subordinates) on birthdays? So
once a year, when the top guy has a birthday everyone should receive it and
send him (let's face it, statistics indicate it is a he) a "happy birthday"
e-mail. Well, we don't have it here either, but it would be a bit cool.
Just a bit though, as the CEO probably wouldn't be so happy about the 2 000
e-mails (assuming one in ten responds).

The other Very Useful (tm) workflow would be the one which sends a
notification to all single employees when a single person of the opposite
sex is employed at the same office location :-)  Hmm... considering the
state of the world today it would probably be wise to also have a
triggering event based on changes in PA0002-FAMST.

Ram's suggestion would be a bit like the solution for what happens to an
event linkage when there is an event error where you can specify that it
should act like the system default or specify explicitly what should happen
for your particular linkage. Good idea.
--
Kjetil Kilhavn




                                                                                                                                         
                    Peter Roehlen                                                                                                        
                    <theycallmepete at yah        To:     sap-wug at mit.edu                                                                   
                    oo.com.au>                 cc:     (bcc: Kjetil Kilhavn)                                                             
                    Sent by:                   Subject:     Better handling of role resolution failure (Was RE: 2 year wait vs Batch     
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                    06.05.2005 07:22                                                                                                     
                    Please respond to                                                                                                    
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Hi Ram,

I don't know about any 'right' to make mistakes but I think your idea is a
good one.  In my experience, most tasks with a standard role end up as a
General Task particularly if the pool of possible agents can't be confined
to a specific business area or a few other categories.

I doubt that there has ever been a workflow that has been intentionally
designed to go to all users in the business so a global or workflow level
setting to prevent this would be very valuable.  In lieu of that, I'd
settle for the 'Terminate' flag to be defaulted to 'on'.

Cheers

Peter Roehlen.


 Date: Thu, 5 May 2005 21:52:02 +0530
 From: Ram Manohar Tiwari <rammanohar.tiwari at gmail.com>
 To: sap-wug at mit.edu
 Subject: RE: 2 year wait vs Batch Report

 Hi Peter,

 But for your case, I will put some blame on SAP as well.
 I mean how many times do we actually want to forward any workitem to
 all the users in the system.
 Also, we are developers and I think it's our right to make mistakes.
 It's SAP's responsibility to stop us.

 I think SAP should provide a way for workflow administrator to decide
 what should happen if no agents could be determined ( specially for
 general tasks ).
 * Forward it to all users
 * Don't forward it to anyone and send a WI to the Administrator
 who will decide what needs to be done.

 That config should be placed at workflow system configuration level,
 Workflow Level and then at Task Level.

 Am I thinking loud?
 I hope I am not in the process of finding another example for my Book :-)

 Cheers,
 Ram

 <<<
 Hi Ram,

 Make sure you look me up when you write your book. I'm sure that I've
 got more than a couple of contributions I can make from my own painful
 experiences. For example, have you ever brought a companies mail
 system to a screaming halt by moving a new general task into PRD and
 forgetting to set the 'terminate if role resolution has no result' on
 the standard role? (Trust me, I'm a workflow expert... : )

 Anyway, it's all good fun.

 Cheers - Peter.


 >>>




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