Work Item Delivery Problems

[Bibby, David]

Jocelyn,
Thank you very much for this.
When debugging RHUSERXR I noticed it read T77S0 but the entries in here didn't mean much to me.

I have spoken to our SAP HR consultants who say they have implemented this change for Training & Events Management and that it is because not all users receiving training are SAP users.

They believe it would be a good idea to move away from our custom type MAIL to using 0010.
They are not able to use the custom subtype MAIL for TEM correspondence, as subtype 0010 is hard coded in SAP standard programs.

Many Thanks for your help.

Regards
David


-----Original Message-----
From: sap-wug-bounces at mit.edu [mailto:sap-wug-bounces at mit.edu]On Behalf
Of Dart, Jocelyn
Sent: 20 March 2005 23:52
To: SAP Workflow Users' Group
Subject: RE: Work Item Delivery Problems


Hi David, 
Yes in standard the link from postion/person to user id uses infotype
105 subtype 0001.  Subtype 0010 is only for email - it is picked up by
autoforwarding programs, but should not be used to identify a user as
userid versus email address are very different things in SAP. 

Check out table T77S0 for entry MAIL SAPSY - should be set to 0001.

If they want to redirect from user's userid to email address, then SO16
"send to user's home address" and synchronising infotype 105/subtype
0010 with the default communication address in the user master is a
better option.


Regards,
Jocelyn 



-----Original Message-----
From: sap-wug-bounces at mit.edu [mailto:sap-wug-bounces at mit.edu] On Behalf
Of Bibby, David
Sent: Saturday,19 March 2005 12:24 AM
To: SAP Workflow Users' Group
Subject: Work Item Delivery Problems

We have a problem where work items are not being delivered to their
recipients specified in the responsibilities in OOCU_RESP.
If fact we have had to replace them with USER assignments rather than
their positions.

It appears that the users we assigned by Position have lost their link
to the US record.

I have debugged OOCU_RESP and found that program RHUSERXR does a select
in intoftpye 105 where USRTY is '0010'.
We do not use this communication subtype of 'e-mail' we use a custom
'MAIL' subtype.
However I don't see why it is selecting on USRTY = '0010'.

If I debug and replace '0010' with '0001' system username the US records
are displayed properly.

I believe something has changed in the last 2 weeks and this is when the
problems started.

We have a HR project that went live a couple of weeks ago, around the
time this went wrong.
However our HR team say they haven't done anything that could cause this
even though there are transports relating to 0105 subtype '0010'.

Is anyone aware of anything that could cause this e.g. like a config
setting i.e. I guess it must have previously selected on USRTY = '0001'.

I could be barking up the wrong tree but want to eliminate
possibilities.
Any help appreciated.

Many Thanks
David


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This message is confidential. It may also be privileged or
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by reply and then delete it from your system; you should not
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to and from Linklaters may be monitored to ensure compliance
with internal policies and to protect our business. Emails are
not secure and cannot be guaranteed to be error free as they
can be intercepted, amended, lost or destroyed, or contain
viruses. Anyone who communicates with us by email is taken
to accept these risks.

The contents of any email addressed to our clients are subject
to our usual terms of business; anything which does not relate
to the official business of the firm is neither given nor endorsed by it.  

The registered address of the UK partnership of Linklaters is One 
Silk Street, London, EC2Y 8HQ. Please refer to 
http://www.linklaters.com/regulation for important information on
the regulatory position of the firm.