Work Item Delivery Problems

[Bibby, David]

We have a problem where work items are not being delivered to their recipients specified in the responsibilities in OOCU_RESP.
If fact we have had to replace them with USER assignments rather than their positions.

It appears that the users we assigned by Position have lost their link to the US record.

I have debugged OOCU_RESP and found that program RHUSERXR does a select in intoftpye 105 where USRTY is '0010'.
We do not use this communication subtype of 'e-mail' we use a custom 'MAIL' subtype.
However I don't see why it is selecting on USRTY = '0010'.

If I debug and replace '0010' with '0001' system username the US records are displayed properly.

I believe something has changed in the last 2 weeks and this is when the problems started.

We have a HR project that went live a couple of weeks ago, around the time this went wrong.
However our HR team say they haven't done anything that could cause this even though there are transports relating to 0105 subtype '0010'.

Is anyone aware of anything that could cause this e.g. like a config setting i.e. I guess it must have previously selected on USRTY = '0001'.

I could be barking up the wrong tree but want to eliminate possibilities.
Any help appreciated.

Many Thanks
David


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