Problem in Agent determination

[Dart, Jocelyn]

Sounds like a timing/perfomance problem - maybe the data you use to find
your agent doesn't exist/isn't updated at the workflow starts? Wouldn't
happen to be a PCR or ISR scenario by any chance?  Or are you raising
events via a batch process?
 
You could try slowing it down by sending your event linkage to the event
queue and using the event queue job to deliver the events.  See trans
SWEQADM. 
 
Jocelyn 


________________________________

	From: sap-wug-bounces at mit.edu [mailto:sap-wug-bounces at mit.edu]
On Behalf Of Gonzalez Cartagena, Cristian A.
	Sent: Thursday,17 March 2005 4:02 AM
	To: 'sap-wug at mit.edu'
	Subject: Problem in Agent determination
	
	

	 Hi All, 

	We have a simple rule that determines the agent from a Z table,
using PFAC. 
	In QA environment the workflow was tested OK, but in PRD client
we got a problem "Workflow nnnnn step 61: Error or exception resolving
role 'AC90100004' ".

	The error occurs in the first task of the workflow. 

	If workflow is  restarted from transaction SWPR, the user task
is routed to the right agent. 

	The problem is for the same user starting the same workflow in
different times along one day: some workitems are OK, but other
workitems are wrong (appear in SWI2_DIAG with "agent" mark).

	Any help is highly appreciated. 

	Cristian 


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