substitute agent

[Peter Carroll]

Hi Christina,
		One solution that may work is to to detemine the agent
before task 1 in a separate step and then have the same agent for both
tasks. This would entail determining that substitution had taken place after
any logic in the existing rule was performed. This solution of course has
limitations - what happens when x comes back etc...

Regards Peter

-----Original Message-----
From: sap-wug-bounces at mit.edu [mailto:sap-wug-bounces at mit.edu] On Behalf Of
HUANG-JOHNSTON Christina -TSDC
Sent: Tuesday, 31 May 2005 22:43
To: SAP Workflow Users' Group
Subject: RE: substitute agent


Hi Jocelyn,

Thanks for your response.  We are currently on 6.2 (SP 44).  
Scenario B work as per Scenario A when "active" substitution is used.
However, the same cannot be said for "passive" substitution.  I am hoping
for a workaround when it comes to passive substitution.  I looked at note
74000 and it seems to imply the behaviour we are experiencing is expected.
They even have it highlighted "CAUTION!  IMPORTANT!".

Regards,
Christina


-----Original Message-----
From: sap-wug-bounces at mit.edu [mailto:sap-wug-bounces at mit.edu]On Behalf Of
Dart, Jocelyn
Sent: Monday, May 30, 2005 10:13 PM
To: SAP Workflow Users' Group
Subject: RE: substitute agent


Cristina, 
Scenario B should work as per Scenario A. 
Check for OSS notes for your release (not mentioned?)
and if you can't find anything report it in. 
Jocelyn  

-----Original Message-----
From: sap-wug-bounces at mit.edu [mailto:sap-wug-bounces at mit.edu] On Behalf Of
HUANG-JOHNSTON Christina -TSDC
Sent: Saturday,28 May 2005 3:46 AM
To: sap-wug at mit.edu
Subject: substitute agent

Hi Folks,

Problem with substitution, let me explain.

There are two consecutive task:

	Task  1 is synchronous dialog where the agent determination is base
on rule and the step properties is set to advance with dialog.
	Task  2 is also a synchronous dialog where the agent is an
expression - actual agent of task 1.

Scenario A:

Normally Agent "X" is the selected agent and executes task 1.  Once task 1
is completed, task 2's dialog screen automatically appears and agent is able
to execute the task without having to go back to the inbox. Works like a
charm...

Scenario B is where the problem lies:  

Agent "X" has assigned agent "Y" as the substitute while agent "X" is
absent.  
Agent "Y" adopts agent "X" and subsequently executes agent "X" workitems.
On successful completion of task 1.  Task 2 does NOT appear immediately as
it would if agent "X" were doing it.  (The workitem is now sitting in the
inbox of agent "Y" which is entirely understandable as the agent for task 2
is the agent for task 1.)  

The substitute agent would like to have the behavior for these two task to
be exactly as scenario A.  

Any suggestion would be greatly appreciated!

Thanks,
Christina

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