Passing Values from the WF back to the triggering CIC front OfficeProcess

[Alon Raskin]

Yep I was right. The WF executed the foreground step (which had no dialog screens, therefore really a background step) in a synchronous fashion. This is because I set it as a general task and the agent determination as _WF_INITATOR. The WF sub system realised that the current user contact is the actual agent and therefore simply executed the step without putting the item in the users inbox.
 
This means that you should be OK to execute the WF synchronously from the CIC and receive the exporting parameters. Now to test Conditions and see whether perhaps they break the dialog chain. I am hoping they behave the same as the Container Operations....
 
Alon Raskin
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________________________________

From: sap-wug-bounces at mit.edu on behalf of Rivera, Raul
Sent: Mon 7/18/2005 10:26
To: SAP Workflow Users' Group
Subject: Passing Values from the WF back to the triggering CIC front OfficeProcess



This is a Workflow (WF) to Customer Interaction Centre (CIC) binding question.

 

We have a design scenario where a CIC Front Office Process (FOP) triggers a WF by passing Object 1. The WF then executes several background steps, changes Object 1 and might possibly create Object 2 on certain conditions.  We are wondering whether there's a way for the WF to pass something back (objects 1 & 2 in this case) to the subsequent CIC FOP step.

 

Does anybody have a similar experience? How was it implemented?

 

Thanks,

Raul

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