Handling ad hoc notifications

[Richard Marut]

Margaret,

Business object WF_TASK will help you accomplish getting a list of possible
agents to choose from. You will need to specify the step that the agents
will be pulled from for the list that gets displayed. That step will also
need to have possible agents assigned. I just did a test on the business
object where I assigned an organizational unit to the task that I specified
in method AllAentsOfTaskGetAndDispatch.

You can use the workflow wizard to create a step that will use the business
object and method that I mentioned above.

Richard...

-----Original Message-----
From: sap-wug-bounces at mit.edu [mailto:sap-wug-bounces at mit.edu] On Behalf Of
Hilsbos, Margaret A
Sent: Monday, January 17, 2005 8:43 AM
To: sap-wug at mit.edu
Subject: Handling ad hoc notifications

Hello all,

I was hoping someone could help me with the best way to handle this
requirement.  We have a workflow where the users want to be able to specify
a list of "interested users" that should be notified at each subsequent step
of the process (approval, processing).  Currently, they are using a
LotusNotes-based web site for this process, and they can access a pulldown
to select users to add to the "notify" list.  I believe that they can do
this at any stage of the request until it is closed, so that for example, if
Mary Jones is added to the list after approval but before processing, Mary
will be included in the recipients of a notification upon completion of the
processing step.  This is a feature the users don't want to lose when moving
to an SAP-based workflow.


The workflow uses a start form and form steps to document the request,
approval or rejection, and processing results.  We need the ability for the
requester to add user names to the notify list when initiating the form, and
also (hopefully) to access the workflow ad hoc before it is complete to add
to the notify list.  The notification is only to tell the recipient that the
step was completed.

We are on a WAS 6.20 but may also need to implement this in a 4.6C system.

I have thought of a few possible ways that might handle this but they all
seem convoluted.  It seems like this would not be an unusual requirement so
I'm wondering a) am I missing something obvious or b) how have other folks
solved this?

Thanks for any help you can give!

Margaret Hilsbos
(215) 299-5630

Day & Zimmermann


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