[off-topic] RE: RSWUWFML2 and substitutes

[Kjetil Kilhavn]

Yes, it was a joke. But not far enough from reasonable I guess :-)
I know there are the strangest requests coming in to your support people,
but you can safely put this one in the trash can.

Have a good weekend (in a few hours).

USER CASE: We had a problem some time ago that not all course registration
notifications e-mails got through. All we had was the job log which wrote
an error message we couldn't make sense out of. After some time scratching
my head and pondering about in the system I realised that the error message
contained information I could search for in our tables. Sure enough, in the
field labelled "Home EMAIL address" someone had written (in Norwegian)
"send all mail to <home street address>". Sometimes I wish we had 20 users
instead of 20.000 - but I could possibly find myself without a job then.
--
Kjetil Kilhavn




                                                                                                                                              
                    "Dart,                                                                                                                    
                    Jocelyn"             To:     "SAP Workflow Users' Group" <sap-wug at mit.edu>                                                
                    <jocelyn.dart        cc:     (bcc: Kjetil Kilhavn)                                                                        
                    @sap.com>            Subject:     RE: [off-topic] RE: RSWUWFML2 and substitutes                                           
                    Sent by:                                                                                                                  
                    sap-wug-bounc                                                                                                             
                    es at mit.edu                                                                                                                
                                                                                                                                              
                                                                                                                                              
                    07.01.2005                                                                                                                
                    05:18                                                                                                                     
                    Please                                                                                                                    
                    respond to                                                                                                                
                    "SAP Workflow                                                                                                             
                    Users' Group"                                                                                                             
                                                                                                                                              
                                                                                                                                              




I'm assuming that's tounge-in-cheek?  Have you SEEN some of the email
addresses around?  Not to mention that if the system guesses the wrong
email address that just happens to be a valid email address for another
person with a similar name you open up a whole open-cut mine of
confidentiality, privacy and security issues.
Anyway of course you can look it up in another IT system - that's where
LDAPs and UME (User Management Engine)and suchlike come in and of course
you can link them up to your SAP systems.
Regards,
Jocelyn

-----Original Message-----
From: sap-wug-bounces at mit.edu [mailto:sap-wug-bounces at mit.edu] On Behalf
Of Kjetil Kilhavn
Sent: Thursday,6 January 2005 10:46 PM
To: SAP Workflow Users' Group
Subject: [off-topic] RE: RSWUWFML2 and substitutes


Jocelyn Dart wrote:
> [...]
> No email address - no email.
> [...]

I have seen this dramatic statement in before and I think you put an
undue pressure on the customer. I mean, why do we pay large sums of
money for IT systems, if not so they can solve some of our problems?
And what do we get? Systems that are cheeky and tell us they can't
send e-mails without _us_ specifying the e-mail address.
It is outrageous!

I think if there is no e-mail address the system should either make an
educated guess by comparing known addresses to their owner data, or
look up the information in another IT system. It has to be registered
somewhere already!
--
Kjetil Kilhavn


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